Patient and consumer experience is one of our top priorities. This means that we are committed to partnering with and empowering our patients and consumers.
Partnerships in care
We are committed to working with you, our patients, carers and community, to further improve your experience and outcomes. We are a health service where patients, carers, our community and hospital staff work together as partners. We see each other as equals and treat one another with respect and trust.
Partners in your own care
We want patients and carers to be as involved in the way they want to be in decisions about their own care.
This means that our staff will inform you about your condition, treatment options and care planning in a way that you can understand. It means that we want to know what is important to you and partner with you in making decisions that meet your individual needs.
Please ask us questions, ask for an interpreter or support if you need it and use tools like the bedside whiteboard to help make this happen.
Partners in planning and improvement
We also want patients, carers and the community to be partners with us in planning and improving how we provide care and services. If we know what is important to you and we work together we will be able to provide services that can better meet your needs.
We know that when we work together we achieve better outcomes.
You can partner with us in planning and improvement by:
Who is our community?
We serve both a local community and broader statewide population for specialist services. Locally, The Royal Melbourne Hospital serves a community of over 550,000 based in the western and northern suburbs of Melbourne. This community is diverse in terms of culture, language, age, ethnicity and socio-economic status.
Future planning for the secondary health services we deliver will centre on the key characteristics of our community and meeting their health needs:
- growing and diverse age profile – increases in both our older and also younger population groups within different areas of our catchment are anticipated
- cultural diversity – relatively large migrant communities compared with other catchments within the metropolitan Melbourne area
- poor health literacy – coupled with a high proportion of people who either do not speak English or at a level below state and national averages
- variation in socio-economic disadvantage – across the catchment with some suburbs having major pockets of disadvantage
- high disease burden – there is increased prevalence of disease burden in relation to:
- chronic conditions (such as diabetes, hypertension, circulatory system diseases, osteoporosis)
- mental and behavioural health problems (such as mood effective disorders, psychological distress)
- mortality rates (such as circulatory system disease, ischaemic heart disease, chronic obstructive pulmonary disease, colorectal and lung disease)
- avoidable hospital admissions (such as diabetes, congestive cardiac failure).