The Royal Melbourne Hospital publishes data on six key performance areas  about the quality of our services.

The performance data provides meaningful and useful information so that patients, consumers, carers and the community can make informed decisions about their care. This data also helps us evaluate and improve the way we deliver care.

What are we reporting?

Six key measures have been identified by our patients, consumers and carers based on what is important and meaningful to the general community:

  1. Falls
  2. Pressure injuries
  3. Hand hygiene
  4. Surgical site infections
  5. Patient experience
  6. Consumers and carer involvement

How to read the data

In order to tell a story, each measure includes an explanation on why it is important, how we continue to improve and the role patients, consumers, carers and their families can play in supporting quality and safety.

Data on this page was last generated 23 July 2019.

Falls

Falls

RMH collects and monitors any falls that occur during a patient stay, over each month of the year. This helps us to understand who is at risk of falling while in hospital. The number of falls is given as the number for every 1000 people staying overnight in hospital (called bed days) during that month.

The rate of falls for February 2019 was 3.54 per 1000 bed days

Read more about falls.

Pressure injuries

Pressure injuries

RMH collects and monitors any pressure injuries that develop or are discovered during a patient stay, over each month of the year. This helps us understand who is at risk of developing a pressure injury while in hospital. The number of pressure ulcers is given as the number for every 1000 people staying overnight in hospital (called bed days) during that month.

The rate of pressure injuries for February 2019 was 0.75 per 1000 bed days

Read more about pressure injuries.

Hand hygiene

Infection

Hand hygiene refers to the use of soap and water or alcohol-based hand rubs to prevent the spread of infection. This is measured through an audit process, in which trained observers watch for points in time (called ‘moments’) when hand washing or cleaning with alcohol rubs ought to occur.

This percentage represents compliance with the '5 moments' for hand hygiene.

Hand hygiene compliance rate in February 2019 was 83%.

Read more about hand hygiene.

Surgical site infections

Infection

RMH monitors all coronary artery bypass surgery, hip and knee replacements for wound or surgical site infections in the first couple of months after surgery to ensure we have the necessary actions and strategies in place to prevent infections from occurring in the future.

The result for deep surgical site infections for hip replacements for Quarter 3: January – March 2019 was 2.5 per 100 procedures. The rate for knee replacement and coronary bypass surgeries was 0.

Read more about surgical site infections.

Patient experience

Patient feedback

The Victorian Healthcare Experience Survey (VHES) is a statewide survey of patient experience. We monitor the results of this survey and use this information to help improve our care and services. The data is reported each quarter, with the key measure being the Overall Care Index, with a target of 95%.

The result for Adult Inpatient for Quarter 3: January – March 2019 was 81%.

Read more about patient experience.

Consumer and carer involvement

Consumer and carer working groups and committees

We ensure the experiences of consumers and their carers effectively drive improvements in safety and quality. One of the ways we achieve this is through consumer and carer representation on committees and working groups.

There are 52 committees and working groups across RMH with active consumer and carer representation.

Read more about how we engage consumers and carers on committees and working groups and how you can get involved.