The Royal Melbourne is a public health care facility. All patients who want to use our services must have a Medicare card.
Patients without a Medicare card (called Medicare Ineligible Patients) are required to pay for all costs associated with their health care whilst at The Royal Melbourne.
If you do not have a Medicare card, then you can choose to use your private health insurance to cover your costs. But if you do not have private health insurance, then you will need to pay the full estimate of your account on or before the day of admission.
Fees for additional or unplanned services are payable on or after the day of your discharge.
Visitors to Australia
If you are a visitor to Australia, and you do not hold a valid Medicare card, or do not fall under one of the classifications below, then you are not eligible for free treatment under Medicare, either as elective or as an emergency patient:
In these cases, patients will be responsible for the payment of all expenses associated with treatment, including medical, diagnostic, hospital stay, prosthetic, pharmaceutical and ambulance fees. Holders of travel insurance may be able to lodge a claim for these costs through their travel insurance company.
Depending on your visa classification type, you must have adequate and appropriate health insurance cover for the duration of your stay in Australia. If you need to access services at The Royal Melbourne you will be asked to provide the following:
- your passport and visa status (documentation and date of entry validation)
- contact information during your stay in Australia
- overseas residential address and contact details
- relevant health insurance policy details
If visa holders do not meet their health insurance conditions, then they may be considered in breach of their visa conditions. The Royal Melbourne is obliged to notify the Department of Immigration in these cases, which can result in the cancellation of the visa and payment for any outstanding public health costs incurred.
Upfront payment for services
Whilst every effort is made to provide an accurate estimate of expenses, additional costs are sometimes incurred. This may be due to:
- variations in proposed treatment, procedure, prosthesis, or length of stay
- sundry charges such as medicines, take home items
Any balance outstanding is payable prior to or on discharge from the hospital.
We accept major credit cards, cheque, and cash, EFTPOS or direct bank deposit. Be aware that many banks have a daily limit of cash withdrawal.
You will need to sign a copy of the estimate of financial expenses to acknowledge that you have received and understand the estimate and that you agree to pay for any unforeseen charges.
Contact us if you need an accessible version of a download.