As part of our response to COVID-19 we have made some changes to our outpatient appointments. This includes advice about people who are currently in isolation and still require medical care including outpatient and imaging appointments.

Telehealth

We are reducing the number of face-to-face consultations and replacing them with video or telephone call. If your appointment changes, you will be contacted via text message with further instructions. Thank you for your understanding.

If your appointments are now using telehealth, you can find out more or begin your appointment on the Telehealth page.

Do you have an outpatient or imaging appointment and you are currently in isolation?

If you are currently in isolation and have an outpatient appointment that can not be moved to telehealth you are still able to receive care. This also applies if you require imaging or cardiac investigations. Delay of care my result in complications to your medical treatment so it is important to receive timely care despite your COVID-19 status.

If you are currently in isolation or are a contact we ask that you immediate identify yourself by calling your treating team prior to arriving at the hospital; or when you arrive at the hospital identify yourself to the screening staff the hospital entrance.

You will be met by a member of our Infection Prevention Surveillance Service and provided with appropriate personal protective equipment (PPE) to ensure you can receive care safely. Your treating team will also be wearing appropriate PPE during your consultation or investigation.

Arriving at the hospital

Entry point screening points have been set up and you will be asked to:

  • Check-in via the RMH attestation or scan the QR code on arrival.
  • Complete health screening at entry
  • Wear a face mask provided
  • Maintain physical distance
  • Follow staff instructions at all times

Mask wearing exemptions

If you have a medical condition that prevents you from wearing a face mask, we ask you to provide proof of exemption from your GP or RMH treating team. It is important you talk to the team about the exemption before attending the hospital.

Attending the hospital with another person

We are asking people to attend appointments alone to reduce the number of people in hospital to ensure safe physical distancing. If you require a carer, they may attend in line with visitor guidelines.

Face masks, physical distancing and infection prevention

While you are at the hospital, follow these steps to help keep patients, visitors and staff safe.

1. Maintain physical distance

  • Stay 1.5m physical distance away from others wherever possible. This includes all areas, including car parks, corridors and waiting areas.

2. Wash your hands

  • Wash your hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer. Alternatively, you may use the hand gel.

The most important time to clean your hands is:

  • Before eating and drinking
  • After using the toilet
  • After coughing, sneezing, or blowing your nose
  • Cough or sneeze into your upper sleeve or elbow, or use a tissue to cover your nose and mouth.

3. Wear your face mask at all times

4. Follow signage and staff instructions

There are special signs in place to support physical restrictions. For example, the number of occupants in a lift. It is also important you always follow instructions from staff.

Construction works at our growing hospital

Works are in progress in our Outpatients area at our City Campus to help us grow our services so that we can continue to provide great care.

While these works take place, you may notice that some parts of the hospital will look a little different to normal.

You may also notice some disruptions, such as noise and vibration in areas where construction is taking place.

Thank you for your patience and understanding during this time. If you have any concerns please don’t hesitate to talk to a member of our team.