The Pain Management service runs a Chronic Pain Clinic to provide a range of approaches to support people who experience ongoing pain.

We work to help patients to better manage ongoing pain, understand pain and learn strategies that they can use to help in their day to day activities.

The Chronic Pain Clinic provides a coordinated, multidimensional approach to the management of chronic pain.

The Chronic Pain team may initially recommend that a patient attends an Understanding Pain Education Group (PEG).This, one-off, two hour group session will assist them, to better understand ‘pain’ and be introduced to what the clinic has to offer.

They may then be offered an appointment with a specialist pain management doctor for medical management and/or an allied Health team member within the Chronic Pain Clinic.

At the clinic they will see a number of health professionals from various disciplines including:

  • Doctors
  • Nurses
  • Physiotherapists
  • Occupational therapists
  • Clinical psychologist
  • Social workers

We also work closely with other teams in the hospital such as the Drug and Alcohol Service, Palliative Care and Liaison Psychiatry.

Inpatient services

We work closely with wards and specialists in the hospital. For people with significant disability associated with their pain it may be appropriate for us to arrange a hospital admission for:

  • More thorough assessment
  • Specialist medical interventions (eg anaesthetic nerve blocks, epidural steroid injections, spinal cord stimulation therapy or intrathecal infusions)

Specialised services

We run a number of treatment programs and groups including:

  • Understanding Pain Education Group
  • Understanding Pain Education Groups
  • Lower Back Pain Education Group, specifically for those with low back pain
  • Senior Pain Education and Management Group
  • Tai Chi for Pain Management
  • Pain Management Programs (Intensive programs). In these programs, people from various disciplines help you to learn to better manage your pain. Your doctor and treating team will recommend how long you should attend the program for


We accept referrals from any source for this service, including GPs, family, carers, case managers and self-referral.

The Direct Access Unit also welcomes phone enquiries to discuss potential referrals or an existing referral.

Referrals are triaged depending on priority. Emergency cases can present to the Emergency & Trauma Service at any time.

To refer a patient, complete and fax your referral to Direct Access Unit on (03) 8387 2217.

You can use the following forms or a template from your own system.

Referrals should include:

  • relevant clinical history for the patient
  • list of current medications
  • the reason for referral
  • patient details including address, date of birth and contact phone numbers
  • your details and provider number
  • the name of the consultant (for Medicare clinics)

Consider making referrals for chronic conditions indefinite.

Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.


Pain Management Toolkit
(PDF,57.44 KB)
Contact us if you need an accessible version of a download.


Pain Management Services
(PDF,279.82 KB)
Contact us if you need an accessible version of a download.