The Chronic Wound Service provides specialist care to people who have wounds that are not healing as expected.

The Chronic Wound Service is a multi-disciplinary service for people with chronic wounds.

The service provides:

  • Specialist wound care, such as compression therapy, debridement and offloading
  • Education about wound healing, skin care and the importance of nutrition for wound healing
  • Referrals to other community health providers

What will happen at the clinic?

The initial assessment usually takes about 90 minutes. At this time we aim to determine the likely cause of the wound and devise a management plan together with the patient.

The next appointment will be determined after the initial assessment.

The Chronic Wound Service team work collaboratively with community services to ensure patients receive the same wound management outside appointments with the Chronic Wound Service.

We will fax a letter to the referring doctor after the patient's initial visit and again anytime there are changes to their wound management plan. We may also send a copy of letters to other community nursing or allied health teams.

Who is involved in a patient's care?

The Chronic Wound Service has a team of health professionals with expert knowledge and experience in wound management. At the clinic a patient will see:

  • Clinical nurse consultants
  • Podiatrist (specialising in the high-risk foot)
  • Doctor
  • Social worker
  • Dietition
  • Vascular surgeon

How much does it cost?

There is no charge for this service. Additional dressing materials will be supplied in negotiation with the treating clinician. Patients will be advised on where to purchase dressings at their initial assessment.

Clinics

Chronic Wound Service Royal Park Campus Clinical Centre Reception, Building 17 MON
Chronic Wound Service - Acute Royal Park Campus Clinical Centre Reception, Building 17 THU

Eligibility

Anyone who has had a wound for 4 weeks or more or has a history of recurring wounds.

We generally see people who live in the local city council areas of Melbourne, Moreland and Hume but may accept referrals from other areas after discussion.

Referrals

We accept referrals from any source for this service, including GPs, family, carers, case managers and self-referral.

The Direct Access Unit also welcomes phone enquiries to discuss potential referrals or an existing referral.

Referrals are triaged depending on priority. Emergency cases can present to the Emergency & Trauma Service at any time.

To refer a patient, complete and fax your referral to Direct Access Unit on (03) 8387 2217.

You can use the following forms or a template from your own system.

Referrals should include:

  • relevant clinical history for the patient
  • list of current medications
  • the reason for referral
  • patient details including address, date of birth and contact phone numbers
  • your provider number
  • the name of the consultant (for Medicare clinics)

Consider making referrals for chronic conditions indefinite.

Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.