Our Continence Service aims to promote excellence in the care of those who experience continence problems of all types and degrees. 

We aim to help patients manage continence independently and improve their quality of life.

Service summary

  • Comprehensive assessment including diagnosis of underlying issues and various medical investigations (such as Uroflowmetry, Bladder Ultrasonography or Fluoroscopic Urodynamic Investigation)
  • Conservative management strategies such as bladder retraining, pelvic muscle rehabilitation (including biofeedback and electrical stimulation), bowel management, toileting programs, advice on use of continence aids and appliances and catheterisation techniques
  • Advice on daily living with incontinence problems
  • Applications for financial assistance for provision of continence aids
  • Referral for surgery if appropriate
  • Liaison with other service providers if appropriate

Our team

Our team comprises specialists in continence and aged care from different backgrounds. It includes:

  • Continence Physicians
  • Continence Nurse Advisors
  • Specialist Physiotherapists

The team has strong links with the Urology and Aged Care services at the RMH.


There is no charge for this service. It may be recommended that patients pay for continence aids and appliances if they are not eligible for a continence funding scheme.

Some specialist equipment is available for loan if they are recommended as part of a monitored treatment program (such as enuresis alarms and electro-stimulation equipment). A deposit of $20 applies to such equipment. This will be fully refunded when the item is returned in working order.


Anyone over 18 years of age who is experiencing bladder or bowel problems including urinary and faecal incontinence. We generally see people who live in the local city council areas of Melbourne, Moreland and Hume but may accept referrals from other areas after discussion


Continence Service Royal Park Campus Clinical Centre Reception, Building 17 MON, TUE, WED, THU, FRI


We accept referrals from any source for this service, including GPs, family, carers, case managers and self-referral.

The Direct Access Unit also welcomes phone enquiries to discuss potential referrals or an existing referral.

Referrals are triaged depending on priority. Emergency cases can present to the Emergency & Trauma Service at any time.

To refer a patient, complete and fax your referral to Direct Access Unit on (03) 8387 2217.

You can use the following forms or a template from your own system.

Referrals should include:

  • relevant clinical history for the patient
  • list of current medications
  • the reason for referral
  • patient details including address, date of birth and contact phone numbers
  • your details and provider number
  • the name of the consultant (for Medicare clinics)

Consider making referrals for chronic conditions indefinite.

Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.


Continence Service Brochure
(DOCX,644.45 KB)
Contact us if you need an accessible version of a download.