The Disability Liaison Officer (DLO) at Royal Melbourne Hospital supports people with a disability their families and carers to utilise hospital services and access the support, care and treatment they need.

The DLO is a point of reference, advice and guidance for members of staff, patients, carers within hospital setting about disability issues and supports. The service has a strong focus on making sure people with a disability can access screening and treatment for COVID-19 and can also facilitate access to non-COVID-19 services directly or indirectly impacted by the health emergency.

What Disability Liaison Officers do:

  • Support all people with a disability, their families and carers to access all services across Melbourne Health and their usual health services
  • Work with your health care teams to provide safer, accessible and more inclusive care during your hospital stay and outpatient clinic appointments.
  • Assist with accessing services such as the National Disability Insurance Scheme (NDIS)
  • Be the point of contact for patients, SDA providers, family and carers for inpatient and outpatient services
  • Provide Information and support for inpatient teams regarding individuals care needs in hospital and at home
  • Support for people with a disability, their families and carers in accessing assessment and/or treatment for COVID-19


View the most up-to-date RMH information on COVID-19

If you have COVID-19 symptoms and cannot leave home due to disability or the need to care for others, then you may be able to be tested at home. To discover all testing options call the DHHS coronavirus (COVID-19) hotline on 1800 675 398 or view the Coronavirus (COVID-19) testing in the disability sector factsheet.

View the most up-to-date DHHS Coronavirus (COVID-19) information/advice for people with a disability.