Are you coming to hospital for a clinic appointment, day procedure or an operation? Looking for information about how to get to the hospital, where to park and the facilities available at the hospital?

Find out more about coming to the RMH by browsing or searching the information in this section.

Show by location:

Before you arrive

Access for people with disabilities

City Campus

All clinical and patient areas at City Campus are accessible for people with disabilities.

Royal Park Campus

All clinical and patient areas at Royal Park Campus are accessible for people with disabilities.

Allergies

You should inform medical and nursing staff of any allergies you may have to antibiotics, medications or types of food as soon as possible, even before you are admitted to hospital.

If you have an allergy, we will give you coloured wrist and ankle bands to wear. We will also record alerts in your medical record.

What matters to you, matters to us. For more information about how we will work with you to keep you safe while you’re in hospital go to Your safety is our priority.

Changing or cancelling an Outpatients appointment

Need to change or cancel your appointment? You can use our online form or call us.

Clothing & footwear

If you are coming to hospital for a day procedure or an overnight (or longer) stay, you should wear comfortable clothes, such as pants or a tracksuit that is easy to put on and take off. Shoes should be comfortable, closed with firm gripping soles. 

Open-back slippers and thongs are not suitable, potentially dangerous for you and are strongly discouraged. 

Certain types of appointments or procedures might need you to wear particular clothing or footwear. Staff will advise you about this when you make your appointment.

Country and interstate patient information

You can download our handbook for people travelling from country Victoria or interstate.

Flowers

City Campus

Flowers and potted plants are a wonderful gift for patients and can certainly brighten up their bedside area and help their emotional wellbeing. 

Royal Park Campus

Flowers and potted plants are a wonderful gift for patients and can certainly brighten up their bedside area and help their emotional wellbeing.

Hotels, motels & apartments

Do you need to stay at a hotel, motel or apartment while a loved one is in hospital or you are receiving treatment?

Interpreters

Before you make your appointment or come into hospital, if you think you will need an interpreter, then you can organise one. 

If you are staying in hospital, and feel you are not understanding what our staff are telling you, then ask them to organise an interpreter for you. 

Interpreters help you by phone or in person.

Find out more about our Transcultural and Interpreter Service

Keeping your doctor informed

When you come to the hospital for an appointment, day procedure or an overnight (or longer) stay, its important that your local doctor or GP is kept informed about your condition.

  • When you arrive, staff will confirm your local doctor's name and contact details. If they don't, feel free to ask them.
  • During your stay, staff will advise your local doctor of major changes in your condition.
  • When you leave, staff will advise your local doctor of your condition and any follow up actions they made need to take.

Meals

When you are in hospital, each day you or your carers can choose what you will eat for the following day from a menu.

Medication - before you arrive

When you come to hospital, bring your medicines with you, including non-prescription or complementary therapy medicines. 

Metro Tunnel project

City Campus

Construction of the Metro Tunnel may cause some delays for you coming to or leaving the hospital.

No smoking

Smoking is not permitted on the grounds of and within four metres of Victorian hospitals and registered community health centres.

Outpatients self-check-in kiosks

City Campus

Outpatients now have the option to use self-check-in kiosks when they arrive for their clinic appointments.

Overseas patients

The Australian Government has Reciprocal Health Care Agreements (RHCA) with the governments of the United Kingdom, New Zealand, Republic of Ireland, Sweden, The Netherlands, Finland, Belgium, Norway, Slovenia, Malta*and Italy*.

Parking

City Campus

Limited parking is available in the RMH City Campus car park. The car park is open 7 days a week, 6am to 9pm. If you are a regular visitor, a reduced parking rate is available.

Royal Park Campus

The RMH Royal Park Campus car park is open 24 hours a day.

Preventing infection

Don't bring germs in - don't take germs home. 

Public & private patients

When you come to the RMH, you can choose to be treated as a private or public patient. 

Public transport

City Campus

The RMH City Campus is well served by public transport and taxis. There are a number of transport options for you when coming to the hospital.

Royal Park Campus

The RMH Royal Park Campus is well served by public transport. 

Rights & responsibilities

The RMH aims to provide the best possible health services and care.

The Transit Lounge

City Campus

The Transit Lounge is a bright, comfortable area where patients can relax in comfort whilst waiting for an appointment in the hospital or transport home or to another facility.

Valuables

If you are coming to hospital for an overnight (or longer) stay, please don't bring:

  • your handbag, wallet, purse or large amounts of cash. Just bring a small amount for items such as newspapers, magazines or coffee.
  • valuables - jewellery, watches or other items of value to you.

We are committed to caring for you, so we cannot be responsible for your valuables.

Welcoming LGBTI

At the Royal Melbourne Hospital, we are committed to delivering outstanding care and outcomes in a way that is inclusive of the diverse needs of everyone in our community. We recognise the unique needs of the Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) population. 

What to bring

Not sure what to bring with you? We can help you.

What's around the hospital

City Campus

If you are coming to the hospital or visiting a friend, have spare time and need something to do, there's a range of things to see near the City Campus.

Royal Park Campus

If you are coming to the hospital or visiting a friend, have spare time and need something to do, there's a range of things to see near the Royal Park Campus.

Where do I go?

City Campus

When you have an appointment at the RMH, you will receive a letter from us telling you where to go. Make sure you bring this letter with you.

Royal Park Campus

When you have an appointment at the RMH, you will receive a letter from us telling you where to go. Make sure you bring this letter with you.

While you are here

Advance care planning

Advance Care Planning is about making plans for your future now in case you are not able to make decisions for yourself later on.

Aboriginal & Torres Strait Islander support

The Royal Melbourne Hospital acknowledges the traditional owners of the land of which the hospital site is located, the Wurundjeri people of the Kulin nation. We are committed to improving the care for Aboriginal and Torres Strait Islander patients.

Aggressive behaviour

Patients, family, visitors and our staff have the right to feel emotionally and physically safe, to be listened to and treated with respect and dignity.

Alcohol & approved drugs

Patients may not drink alcohol or use drugs on hospital premises unless prescribed by medical staff.

Banks & ATMs

City Campus

There is a Commonwealth Bank branch at the RMH City Campus. 

Call button

Each bedside console has a call button. 

Caring for people with dementia

In some circumstances, a patient’s behaviour may become challenging or difficult due to the symptoms of their condition.

Compliments & complaints

We welcome your feedback as it helps us improve our services. 

Consent to treatment

Day leave

Royal Park Campus

Some patients may go home on day leave, or carers can come into the ward to practice the activities needed to care for the patient at home. 

Dentures, glasses & aids

Don't forget to bring your dentures, glasses, hearing or walking aids when you come to hospital.

Enquiries about your health

Family and friends can call Patient Enquiries and ask to speak to ward staff to find out about your condition.

Fire or emergency

Our staff are fully trained in fire and emergency procedures. 

Food, drink & shops

City Campus

We have a variety of places in and around the hospital to buy foods, snacks and drinks.

Royal Park Campus

We have a variety of places in and around the hospital to buy foods, snacks and drinks.

Free wi-fi

We have free guest wireless internet (wi-fi) access. 

Hospital rooms

What will the hospital room be like?

Identification bands

We ask patients to wear identification bands so you can be easily identified and we can ensure you receive the right treatment and care. 

If you're worried, we're worried

Your family and friends know you better than we do. 

Justice of the Peace

City Campus

A Justice of the Peace is on duty weekdays from 10am to 2pm. 

Legal advice

Lost property

If you lose a personal item while you are here, report the loss to staff as soon as possible.

Medication - while you are here

For your safety, we need a detailed knowledge of all the medicines you are taking (including those purchased from health food shops, supermarkets or over the counter in pharmacies). 

Newspapers & magazines

City Campus

You can purchase newspapers and magazines from volunteers or the retail shop.

Royal Park Campus

Would you like a regular newspaper while you are staying at Royal Park Campus?

No lifting

While you are in hospital, our staff will regularly check your ability to sit, stand and walk. 

Open disclosure

Sometimes things can go wrong in hospital. 

Outdoor garden

City Campus

The Mooroop Wa-Lam-Buk Garden at the RMH City campus is a relaxing and welcoming outdoor garden for our patients, staff and visitors to escape the hospital environment.

Patient whiteboards

Patient bedside whiteboards are located near each bed. They are used by patients, families and our staff to ask and share information during a patient's hospital stay.

Preventing blood clots

If you are in hospital for a longer stay, your risk of getting a blood clot in your leg or your lung is much higher than usual. 

Preventing falls

You can fall over in hospital due to the unfamiliar environment, when you are feeling unwell or when you are on certain medications.

Preventing pressure injury

Pressure injuries (bed sores) are areas of damage to the skin or underlying tissue, caused by lying in one place for too long or your skin rubbing against another surface. 

Privacy

Maintaining your privacy and the confidentiality of your personal information is important to us. 

Sending & receiving mail

City Campus

If you're staying at the RMH for a longer period of time, people can send mail to you.

Royal Park Campus

If you're staying at the RMH for a longer period of time, people can send mail to you.

Teaching & research

The Royal Melbourne Hospital is a tertiary teaching hospital with a long and proud commitment to providing quality educational experiences for our future health care providers.

Telephones

Pay phones are located in the lift foyers on most levels of the hospital and in most wards. 

Bedside phones are not always available, so if many patients wish to use the ward phones, staff may need to restrict the number of calls to or from each patient so that other patients can use the phone.

We would prefer that people only use mobile phones in public spaces such as the lift foyers and the café in the interest of noise reduction and privacy. 

Television & radio

You can bring battery-operated radios and music players to use while you are here.

Updating your residential care facility

We aim to keep your residential care facility informed about you.

Visitors & visiting hours

We welcome visitors. They improve a patient’s recovery and the communication between patients, families and staff.

Volunteers

Our dedicated volunteers complement the treatment of healthcare professionals by providing warmth and friendship to patients, and their family and friends. 

Washing clothes

Royal Park Campus

You can do your own washing at Royal Park.

You said. We did.

Here are some examples of what we’ve done in response to your feedback...

Your contact people

Who do you want us to contact?

Your safety is our priority

Your safety is our priority. We want to work with you to keep you safe while you’re in hospital.

Your security

City Campus

Your security is important to us.

Royal Park Campus

Your security is important to us.

Your treatment team

During your stay in hospital, you will be cared for by a team of health professionals and support staff.

When you leave

Chemist

City Campus

We have a retail pharmacy (chemist) in our retail precinct.

Consumer participation

You can help us to improve the care we provide by becoming part of the RMH Consumer Register. 

Hospital in the Home

Our Hospital in the Home (HITH) service provides hospital level care for patients in their home environment. It is a safe and efficient substitution for in-hospital care for a wide range of conditions. 

Care is provided by an experienced team of medical and nursing staff. Patients are medically reviewed in their own home by HITH doctors who consult with treating units. Participation is voluntary.

Find out more about Hospital in the Home.

How satisfied are you with your care?

Your satisfaction is important to us as well as the Victorian Government.

Leaving hospital

City Campus

Getting you home as smoothly as possible is our priority.

Royal Park Campus

Getting you home or to your residential car facility as smoothly as possible is our priority.

Medical certificates

Do you need a medical certificate?

Medical records

During your care, your doctor gives information to you and you can request information from them as you need it. 

Medication - when you leave

When you leave, take your medicines as prescribed, to make sure you recover well.

Modifying your home

We can help you work out how to modify your home so you can get around more easily.

Ongoing care

We work with you and your family to set goals for what you want to achieve from your stay in hospital. 

Outpatient clinics

Sometimes people need to attend a specialist clinic for a check-up, specialist treatment or ongoing care at the hospital. 

Paying your bill

City Campus

Do you need to pay your hospital bill?

Royal Park Campus

Do you need to pay your hospital bill?

Residential care

Royal Park Campus

Do you need longer term care at home or in a residential care facility?

Restorative care

Royal Park Campus

Do you need longer term care at home or in a residential care facility?

Taxis

City Campus

Do you need a taxi to get home?

Royal Park Campus

Do you need a taxi to get home?

Transition care

Providing care and restorative services to older people.