The Connecting Care Electronic Medical Record Program is a digital program to transform patient care and research in Parkville.

RMH staff using a computer on wheels

The Royal Melbourne Hospital is working with the Peter MacCallum Cancer Centre, Royal Women’s Hospital and Royal Children’s Hospital to create one world-class electronic medical record (EMR), which will store information about all of our patients in one secure location.

The Parkville EMR will allow your clinicians to find the information they need to make the best decisions about your health care, when and where they need it.

It will be easy-to-read and always up-to-date, so that your clinician always has an accurate picture of the care you receive at The Royal Melbourne Hospital and the other three Parkville health services.

The Parkville EMR will include a patient portal – a mobile and website application that will give you access to your own information in the EMR, at home or on the go. Through the patient portal, you will be able to see and manage your upcoming appointments, test results, medications you’ve been prescribed, and more.

It will also include a portal for general practitioners and other health providers in the community. With your consent, your GP will be able to quickly and easily access information about your care in hospital.

The Parkville EMR will be created from the Royal Children’s Hospital EMR, which was launched in 2016. We have partnered with Epic, a global leader in EMR technology, and patients and consumers to deliver the Parkville EMR.

Our Emergency Department is now using the EMR as of 30 June 2019. All other areas at RMH, Peter Mac and the Women’s will start using the new EMR on 2 May 2020.


Frequently asked questions


Why do we need an EMR?

EMRs have been introduced in hospitals around the world and are proven to reduce medication errors, clinical incidents, hospital acquired infection and the length of time patients need to stay in hospital. The Parkville EMR will make sure our clinicians have access to the right information at the right time to deliver the best and safest possible care to patients. Our clinicians will no longer need to chase up important information in paper records or separate clinical systems as patients move between different departments, units, campuses and health services.

Why do we need a shared EMR across the four health services?

Many of our patients are also seen at the Peter MacCallum Cancer Centre, Royal Women’s Hospital and Royal Children’s Hospital. A shared EMR will mean your clinicians will have access to the most up-to-date information about your care as they move through our health services. This will improve the quality and safety of the care we provide, reduce unnecessary duplication of care, and give you a more seamless health experience.

What is the difference between an EMR and My Health Record?

The Parkville EMR and My Health Record are different and completely separate systems. Our EMR will manage and record a patient’s day-to-day care at The Royal Melbourne Hospital, Peter MacCallum Cancer Centre, Royal Women’s Hospital and Royal Children’s Hospital. It can only be used by clinicians and staff at these four health services.

My Health Record is an Australian Government initiative that provides a secure online summary of a person’s health information. Health services, health professionals and patients can add documents and information to My Health Record. You may be able to see some information from our EMR through My Health Record.

Will my information be safe in the EMR?

Your privacy is important to us. There are mechanisms in the EMR to help keep your information safe and secure. Our staff also have an important role to play in protecting your privacy, in accordance with privacy laws and policies. The Royal Melbourne Hospital and the other three Parkville health services have been assessed against the Department of Health and Human Services’ Cybersecurity Baseline Controls Framework. Upgrades to network and IT infrastructure at The Royal Melbourne Hospital and the Women’s will include additional cyber security protection. There will also be systems and processes established to help prevent and rapidly detect breaches.