Your family and friends know you better than we do. 

If you're worried, we're worried

Patients, families and carers are an important addition to a team effort by providing a valuable contribution to detection of deterioration and avoiding critical delay.

If you are worried about any change, talk to your nurse or doctor. If you are still concerned then we have a simple process to assist.

While you are in hospital, if you or your family and friends notice something is not quite right about you and they feel worried, we would like them to let us know so that we can work together to make sure you receive the best possible treatment.

If you're worried, we're worried and we would like to help you.

What is ‘If You’re Worried – We’re Worried’?

We strive to provide all patients with the very best care.

We encourage you to talk with staff regularly to keep up to date with the treatment plan.

We understand you will know your family member or friend better than us and may notice a change in the way they look, feel or in their behaviour.

If you do notice something and feel worried let us know so that we can work together to make sure they are receiving the best treatment.

The process does not take away from other opportunities to communicate with staff at regular intervals however; it is an important safety net.

We encourage you to let us know if you’re worried.

What to do if you are worried

  1. Talk to your nurse and discuss your concerns.
  2. Talk to the nurse in charge and discuss your concerns.
  3. Talk to your doctor and discuss your concerns.
  4. If the nurses or doctor cannot resolve your concern then please call 1800 WORRIED (1800 967 743)

When this call is answered, a senior nurse will speak to you and assist in helping resolve any issue.

What matters to you, matters to us. For more information about how we will work with you to keep you safe while you’re in hospital go to Your safety is our priority.