Sometimes things can go wrong in hospital. 

As a patient at the RMH, you will be fully informed about the care you receive, particularly if things don't go according to plan. 

Open disclosure is the name given to the process of communicating to you and your family if something has gone wrong. 

If something does go wrong during your stay, your doctor (or another senior member of staff who has cared for you) will apologise to you, explain what has happened, what is being done about it, and also the steps being taken to prevent it happening again.

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