We are on a journey to enhance the experience of our LGBTIQA+ patients, consumers and visitors.
In 2019, we surveyed our Facebook community to ask as many LGBTIQA+ members what was important to them. From that feedback and the Rainbow Health inclusive practice self-assessment, we developed our Supporting LGBTIQA+ Inclusive Practice Action Plan.
We are committed to being "a great place to work and a great place to receive care" and in an inclusive, safe and welcoming environment.
In late 2021, we created two new LGBTIQA+ Patient Liaison roles to support LGBTIQA+ inclusion.
LGBTIQA+ Patient Liaison Service
Service Supporting patients, consumers and families throughout their hospital journey.
What we do
The LGBTIQA+ Patient Liaison Officers provide:
Cultural, emotional, social and clinical support to patients and families
Engagement and advocacy for patients and families
Cultural consultation and education for clinicians around safe and inclusive care
Specialist knowledge in LGBTIQA+ health
Lived experience and peer support as part of the LGBTIQA+ community
Preadmission, admission and discharge support and referrals
Who we care for
- Patients, consumers and families who belong to the LGBTIQA+ community
- Inpatients and outpatients
How to make a referral
Patients, consumers and families can self-refer to the service via phone or email.
LGBTIQA+ Inclusive Practice Action Plan – Feedback
The Royal Melbourne Hospital aims to be a great place to work, and a great place to receive care for people of all backgrounds and identities. As part of this we are developing our next LGBTIQA+ Action Plan. Consultation has now closed and a revised Action Plan will be formally endorsed and launched in 2022.
How you can participate in inclusive practice as a patient or consumer
Join our LGBTIQA+ committee or working groups
You may want to join one of these groups to help plan events, training and to help implement the actions outlined in our Supporting LGBTIQA+ Inclusive Practice Action Plan.
We take consumer input seriously and are always interested in hearing consumer feedback or participation in our committees and working groups.
Raising awareness through events and social media campaigns
Supported by the organisation, campaigns will go out on our formal social media channels, as well as through our internal channels to staff.
Our LGBTIQA+ days of celebration:
- Wear it Purple Day (August 30)
- National Coming Out Day (October 11)
- Transgender Awareness week (Early November)
- Midsumma Carnival & Pride 2020 (Jan – Early Feb)
- IDAHOBIT 2020 (May 17)
- Changes we are working towards:
Inclusive data collection
We’re working with our IT and Health Information teams to create more inclusive data collection – adding gender neutral title options, a new gender identity field and non-binary options for recording of sex at birth in your medical history. This is currently scheduled to be available at the end of 2022 with planned upgrades to our IT systems.
Inclusive toilet signage
We are creating inclusive toilet signage and working on a map of all single-cubicle toilets across the hospital. Our new signs will state “All genders, all abilities”
Rainbow flag stickers
We are rolling out rainbow flag stickers across entry points around the health service to help support LGBTIQA+ or questioning people to feel safe and welcome. LGBTIQA+ Staff and Allies have access to rainbow pins to make a visible sign of their support for patients, consumers and other staff.
For more information, feedback and support
Please contact our LGBTIQA+ Patient Liaison to provide feedback relating to a patient experience or for more information about how we can support you.
We're here to talk about anything under the rainbow!