Here are some examples of what we’ve done in response to your feedback ...

You said

We did

"I'm reluctant to leave the Outpatients waiting room to get a coffee or use the bathroom, in case I miss my appointment"Many of our clinics enable waiting patients to provide their mobile number so they receive a text message a short while before being called in for their appointment
"When I'm fasting for my procedure and my procedure is then postponed, there is no hot food available."A procedure was developed to guide staff on fasting processes, and an after hours selection of hot meals are now available
"Access to the toilet facilities in the Clinical Centre at Royal Park Campus is difficult as I am wheelchair bound and the door is heavy"Installation of an automatic door allows for improved access for all consumer with mobility difficulties
"I'd like to have hot drinks available in the Clinical Centre at Royal Park Campus"

We installed a hot drinks vending machine

"Some visitors to the Pop Up Garden use this area to smoke"Security now regularly visit this area and enforce our no smoking policy
"It takes a long time to check in for my appointment in the Outpatients Department"We introduced kiosks that allow patients to check themselves in. These are located in a number of locations on the first floor of the City Campus
"I have to wait a long time for my medications to arrive for my treatment in the day centre"We contact you the day before your treatment to confirm that you will be coming, then order your medications so they are ready for you.
"It was quite noisy on our rehabilitation ward"Installed a "Yacker Tracker" that measures noise levels and reminds staff to keep the noise down
"The reception desk in our Royal Park Clinical Centre was too high for wheelchairs"Lowered the desk to ensure that patients in wheelchairs could easily access Reception
"Test results hadn't reached your GP"Changed our process to ensure that results were communicated
"The RMH foyer area was untidy and not welcoming"Created a pleasant garden area to welcome visitors to the hospital
"Patients and families on an Aged Care ward needed access to a pleasant, calming area"Created a calming garden area adjacent to Ward AC1, suitable for patients with dementia
"Family members had no appropriate place to sleep if they needed to be here overnight"Purchased new sleeper chairs in areas of high demand
"Doors on our disabled toilets were too heavy"Installed automated doors for ease of use
"Inpatients found it hard to know what the time was"Installed 300 clocks across RMH, so that inpatients could easily determine the time
"It was hard to locate toilets on ward areas"Clear signs installed for every patient toilet, and automatic sensor lighting
"The waiting area in Outpatients was dark and in need of an urgent update"We have refurbished the 1Centre waiting area with new seating, including fully reclining chairs
"There was no ready access to a disabled toilet for Sleep Clinic patients"Improved disabled toilet access on the basis of advice from our Occupational Therapists
"It was difficult to access a closed caption TV"Included this option as part of our TV hiring package. Update to digital TV will mean that every TV has the capacity for closed captioning
"We needed to have more appropriate Halal menu options"A specific Halal menu cycle has been introduced
"It was not pleasant to be in a lift with deliveries, or with bins"We changed our procedures to designate certain lifts for certain functions
"The Oncology waiting area needed significant refurbishment"New seats were purchased; refreshments were made available; Music Therapy and hand massage opportunities were provided
"Some front-line staff members had been rude and unhelpful"Ensured that your feedback was discussed with these staff members, and that they attended customer service training

You said, we did