Residential In-Reach is a service provided by a specialised team of highly skilled hospital nurses who can provide early treatment to people living in residential aged care facilities, to avoid transferring the resident to hospital.

The purpose of this service is to reduce the need to transfer residents to hospital by providing early treatment within the aged care facility. The In-Reach nursing team make contact with senior medical staff at the hospital and with the resident's own doctor as they assess and treat the resident.

Our staff are highly skilled and have worked in emergency departments, intensive care units and other specialist areas including Hospital in the Home.

These specialist staff provide a range of services. They will:

  • attend the residential facility to assess the resident
  • start treatment immediately as needed
  • organise x-rays using the Mobile X-ray service - a service now available for all residents in the inner north
  • change or manage any issues with urinary catheters
  • manage issues with PEG (feeding) tubes for hospital patients
  • administer intravenous fluids and medications (those fluids that are going straight into the resident's veins)
  • refer to other medical support services as needed
  • refer to palliative care services
  • help look after wounds
  • provide support following the resident’s Emergency or hospital discharge
  • provide advice and education for aged care facility staff
  • help refer to Emergency or the RMH Hospital In the Home unit as needed
  • work closely with the aged care facility staff and the resident's own doctor

Who can use our services

Residents in both high and low care residential facilities.

How to access this service

You do not need a referral letter from your doctor to access this service.


Contact us if you need an accessible version of a download.

In a medical emergency, call 000. If you are feeling unwell, see your local GP or go to your local hospital Emergency department for help.