Our Social Work service provides assistance with personal, emotional and practical concerns that may arise from or be made worse by a patient’s medical condition and hospitalisation.

A hospital stay can be a difficult time for people and those close to them.

We can support you and your family during your stay in hospital:

  • Providing you and your family with counselling and debriefing
  • Supporting your safe discharge from the hospital
  • If it arises, negotiating and resolving conflict between you, your family and our staff
  • Facilitating a range of therapeutic groups that can provide you and your family members with education, support and counselling
  • Advocating on your behalf and your family
  • Providing a communication link for you and your family with the hospital system

Our social workers provide services to patients across the hospital. If you would like social work involvement in your care please speak with your treating medical team in the ward.


Social Work Allied Health City Campus Allied Health, Level 3 North West MON, TUE, WED, THU, FRI

What to bring

Every time you come to hospital

Every time you come to hospital for a test, day procedure, surgery or treatment, you should bring:

  • Medicare card
  • Health Care card (if you have one)
  • Concession card (if you have one)
  • Adverse drug alert card (if you have one)
  • Medications you are currently taking, including any that you have bought without a prescription
  • X-ray films, scans, ultrasounds or any other test results you have which are related to your procedure
  • Private health insurance card (if you want to use it)
  • Aids (glasses, hearing aid, walking frame)
For a clinic appointment

If you come for a clinic appointment, you should also bring:

  • Your appointment book
  • Your appointment letter
  • Any special items listed on your letter
  • TAC or Workcover claim number

In a medical emergency, call 000. If you are feeling unwell, see your local GP or go to your local hospital Emergency department for help.