In accordance with Victorian legislation and Government policy, Melbourne Health protects the privacy of personal and health information it holds.
This Privacy Statement explains how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website.

For information regarding the privacy and security of patient information collected by Melbourne Health, please about the privacy of your medical records.

What information is collected and how is it used?

This site uses visitor logs to record automatically non-personal data, which does not identify specific users. To the extent that any data could identify you, we will not attempt to do so unless authorised by law. De-identified data from the visitor logs may be used to update and improve this website and for statistical purposes.

Email messages you submit via this site may include personal information such as name, email address and telephone number. This information will only be used to respond to specific user queries and will not be added to any mailing lists nor disclosed to any other party without your knowledge and consent, unless authorised by law.

Security of information

Melbourne Health has technology and security measures aimed to protect personal and health information, whether in paper-based or electronic form, from misuse, loss, unauthorised access or unauthorised disclosure.

However, you should be aware that there are risks in transmitting information to us online. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.

Information is also stored and disposed of in accordance with our obligations under the Public Records Act 1973 (Vic).

Cookies

The Royal Melbourne Hospital website uses 'cookies' for maintaining contact with a user through a website session. A cookie is a small file stored by the web browser software on your computer when you access our site. Cookies allow us to recognise you as an individual web user, as you browse our website.

Two cookie types may be used by this website:

  • Session cookies. These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your internet session or shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the internet, or to record private information about you.
  • Persistent cookies - These exist for a defined period of time (usually beyond the termination of the current session) before expiring.

Privacy

No personally identifiable information is stored within cookies used by this website. No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.

Analytical data

When you visit this site, the system makes a record of your visit and logs the following information for statistical or systems administration purposes:

  • the user's server address
  • the user's top level domain name
  • the date and time of access to the site
  • pages accessed and documents downloaded
  • the previous site visited
  • type of browser used

This information is analysed to show broken links in our website, bottlenecks, and other site problems. We use this information to maintain our site for your efficient use.

No attempt will be made to identify users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s log files.

Links to other websites

This website contains links to other sites. The Royal Melbourne Hospital is not responsible for the privacy practices of any third parties nor are they responsible for the material contained in a website that is linked to this site.

Security

The Royal Melbourne Hospital applies a range of security controls to protect its website from unauthorised access. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user's transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects. If you do not wish to email or send an online form to the hospital, you can send a postal mail to the address below.

The Royal Melbourne Hospital accepts no liability for any interference with or damage to a user's computer system, software or data occurring in connection with or relating to this web site or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user's computer system, software or data.

Queries, concerns and further information

If you have any queries, concerns or require further information relating to privacy, please contact the Royal Melbourne Hospital.

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