Our mental health and wellbeing services are for people with a significant level of mental disturbance, psychosocial need or risk to themselves or others due to mental illness.
In an emergency, call 000
If you are in an emergency situation where you are worried about your safety or someone else's, call 000 for an immediate response.
If you need to talk, contact Lifeline, SuicideLine or Beyond Blue.
Is your patient eligible?
As a public clinical mental health service, our services are for people with a significant level of disturbance, psychosocial need or concern regarding a risk to themselves or others as a result of a mental illness.
Some of the diagnoses we commonly treat include:
- Bipolar disorder
- Personality disorders
- Depression or anxiety disorder
- Eating disorders
Is your patient already using one of our services?
If your patient is currently seeing a clinician at one of our clinics and you would like to discuss treatment or care plans, we recommend you contact the appropriate local mental health service directly and ask to speak to the key clinician, Monday to Friday, 9am to 5pm.
After hours and on weekends, if your enquiry cannot wait until business hours, call our Triage service on 1300 874 243 (1300 TRIAGE).
Call Triage on 1300 874 243 (1300 TRIAGE) to discuss a new referral.
Our Triage service is usually the first point of contact for people seeking support through a clinical mental health service.Find out more
There is a range of treatment options available for people needing help in crisis or general mental health care, depending on the situation.Find out more
Send supporting documents by fax or email
After calling Triage, you may wish to send supplementary information via fax or email:
Fax: (03) 9342 4147
Ensure that you provide the referrer's name and details for direct return contact.
Referrals related to eating disorders
If you're referring a person who may have or does have a diagnosed eating disorder, Triage is likely to request details of recent clinical investigations and testing.
Download the GP/NP referral template for eating disorders:
Referrals regarding persons aged 65 years and older
If you're referring a person who is over the age of 65, Triage is likely to request details of recent clinical investigations and testing (generally within the last 28 days or more recent, depending on the clinical presentation).
Download the GP/NP referral template for persons aged 65 years and older:
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