Planned surgery waitlist audit

Planned surgery waitlists

Patients who will undergo a planned surgery or procedure will be placed on a waitlist. Your place on the waitlist will depend on how urgently you need the surgery.

While you're on a waitlist for your planned surgery at the Royal Melbourne Hospital (RMH), we will regularly contact you to check whether you wish to remain on the list, and to confirm your availability.

How we will contact you

Patients on planned surgery or planned procedure waitlists may have previously received a letter or call to confirm whether they wish to stay on the waitlist.

Now, if you have provided us with a mobile phone number, you may receive an SMS (text message) with a link to a website to answer some questions.

The text message will be sent from MyHospital and will say the following:

Information we will ask you

The link in the text message will take you to a website where you must to enter your last name and date of birth for security purposes.

The next screen will ask whether you still require this procedure. It will also confirm the following information:

• Your name
• The procedure you are waiting for
• The RMH unit or department
• Your waitlist category (either 1, 2 or 3)
• Your status on the waitlist

If any of this information is incorrect, contact the Planned Surgery Bookings Office on (03) 9342 8400.

These questions help us to make sure that our records are up to date.

If you choose to be removed from the waitlist

If you indicate in your response that you wish to be removed from the planned surgery waitlist, a member of our team will contact you to confirm.

Concerns about your health while on a waitlist

We encourage you to stay in regular contact with your general practitioner (GP) while waiting for your planned surgery or procedure.

Please contact your GP or the Planned Surgery Bookings Office on (03) 9342 8400 if you are concerned that your health is deteriorating or if you are suffering from pain.