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We want your time with us to be as positive and comfortable as possible. Our vision is to ensure every patient or consumer receives the right treatment at the right time in a safe environment.

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Supporting you

We provide a range of support to assist patients, consumers, families and carers to access services at the Royal Melbourne Hospital.

Hospital care

Coming to hospital can be a stressful time for many people. Knowing as much as possible about what to expect can make you feel more comfortable.

Ongoing care

We work with you and your family or carers to set goals for what you want to achieve from your stay in hospital.

Providing feedback

We welcome your feedback, whether it's a complaint, a compliment or a suggestion. Your feedback helps us improve our services for everyone.

Services & clinics

At the Royal Melbourne Hospital, we offer a range of services and clinics for our patients and consumers. We support people staying in hospital, as well as people coming in for treatment or being treated in the community.

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Cardiology

Diabetes and Endocrinology

Emergency

Intensive Care

Kidney Care

Major Trauma

Medical Imaging

Mental Health

Metabolic Diseases

Neurology and Stroke

Victorian Infectious Diseases Service

Victorian Tuberculosis Program

Health professionals

As a large public hospital and healthcare provider, we work with health professionals statewide to help deliver patient care. Our career and training opportunities for healthcare workers promote professional development and improve patient outcomes.

Referrals Parkville Connect

Careers

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career.

Training and professional development

We have a range of clinical training sessions and learning opportunities at the Royal Melbourne Hospital, whether you want to refresh your existing skills or learn something new to progress your career.

For GPs and specialists

Our GP Liaison team helps GPs and other health professionals to navigate and refer patients to services at the Royal Melbourne Hospital (RMH). We work to improve communication between the hospital and primary care.

Information sharing with other entities

The Royal Melbourne Hospital may occasionally share relevant information with other entities such as law enforcement, family violence services or child protection professionals.

Pathology Handbook

The RMH Pathology Handbook is a reference guide to help clinicians select tests and collect the correct specimen.

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Ms Samantha Plumb

BPhysio, MHlthSc (NPhysio)

Chief Quality Officer I Quality, Informatics and Improvement — she/her

Samantha Plumb joined the Royal Melbourne Hospital (RMH) Executive team in February 2022.

Samantha is the Chief Quality Officer at the Royal Melbourne Hospital and Executive Director of the Parkville EMR, bringing more than 20 years' of healthcare leadership experience and a clinical background in physiotherapy.

Since joining the RMH in 2006, Samantha has held a range of senior roles including Manager of Physiotherapy, Chief of Staff, Director of Operations and General Manager of Surgical Services. She led the hospital’s $140 million Electronic Medical Record (EMR) implementation as the RMH EMR Director, implemented in 2020, and served as Executive Sponsor for Victoria’s first Digital Coordination Centre, launched in 2023.

Samantha is a graduate of the Chief Quality Officer development programme through the Institute for Healthcare Improvement (IHI) and holds certification in Artificial Intelligence in Health Care: From Strategies to Implementation from Harvard Medical School.

Passionate about quality, innovation, and patient-centred care, Samantha combines clinical expertise with strategic leadership to drive digital transformation and system-wide quality improvement across healthcare services.