We welcome your feedback, whether it's a complaint, a compliment or a suggestion. Your feedback helps us improve our services for everyone.
If you have any feedback about your experience or any other aspect of our service, you can contact us in a few ways.
Your feedback might be a compliment, a complaint or a suggestion. Whatever it is, it is important and we are listening.
It’s important that you share your feedback with us as soon as you can.
You do not have to tell us your name or contact details if you don't want to.
How to provide feedback
Talk to us in person
- Speak to our staff. If you are unhappy with your care while in the hospital, please do not hesitate to raise your concerns with the Nurse Unit Manager or another senior staff member. In most cases they will be able to help you. If you are not satisfied with the response, you can contact our Consumer Liaison team.
- If you are worried about a loved one and feel something is not quite right, let us know through our "If you're worried, we're worried" service.
Contact our Consumer Liaison team
There are several ways to contact our Consumer Liaison team:
- Use our online form
- By phone
- Write to us by post or email
- Use one of our compliment, suggestion or complaint brochures. These brochures are available on each ward and throughout the hospital. The brochures are also available in seven languages.
If you are deaf, hearing impaired or speech impaired, contact us using the National Relay Service.
What we do with your feedback
If you are giving a compliment, we will ensure this reaches the area you are referring to. You can also nominate a staff member, volunteer or team for a You Made a Difference Award.
If your feedback is a formal complaint made via our Consumer Liaison team, we aim to resolve most of these within 35 days. We are happy to respond to you about your issues, or you can remain anonymous. It's up to you.
Find out more about what we've done in response to your feedback on You said. We did.
If you are not satisfied with our response
Any problem is usually best solved within the Royal Melbourne Hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.
Protected Disclosure Complaints about Serious Misconduct or Corruption
Complaints about certain serious misconduct or corruption involving our staff or the hospital itself can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC).
Find out more about making a protected disclosure complaint.
In this section
Your satisfaction is important to us as, as well as to the Victorian Government.Find out more
When you take the time to give us feedback, its important that we share the actions we have taken in response to that feedback.Find out more
Feedback is important to us and we are listening. It’s important that you share your feedback with us as soon as you can.Find out more
Links & documents
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Celebrating the commitment of our people to patient care and customer service. Anyone can nominate a staff member, volunteer or team for a You Made a Difference Award.