Our GP Liaison team helps GPs and other health professionals to navigate services at the Royal Melbourne Hospital (RMH) and works to improve communication between the hospital and primary care.

Need to refer your patient?

The RMH currently does not accept electronic referrals. Please use the GP referral form to fax your referral through. 

Referral processes, forms and fax numbers are available on each service page.

Located at the RMH Royal Park, the GP Liaison service works across all areas of the RMH to improve communication and collaboration with community based providers.

Some of the activities we are involved in include:

  • Improving communication with GPs through Specialist Clinics (Outpatients) letters, discharge summaries and promoting the use of Parkville Connect for GPs to view relevant information in their patient’s electronic medical record
  • Advocating for the needs of general practice when planning new services or programs and ensuring that new initiatives are communicated to general practice in a timely manner
  • Assisting GPs and other community based primary care services to access appropriate services (inpatient, specialist clinics, emergency) for their patients by responding to phone and email enquiries


HealthPathways Melbourne offers clinicians locally agreed information to make the right decisions together with patients, at the point of care.

The pathways are designed primarily for general practice teams, but are also available to specialists, allied health professionals, and other health professionals in your region.

Requesting patient information

Patient information may be available through My Health Record or Health Hub.

If not, you may request patient information from Health Information Services at the RMH:

My Health Record

The RMH is connected to the government's My Health Record website and app and uploads inpatient discharge summaries, pathology and radiology results for all RMH patients. This does not replace our correspondence to GPs. Letters and discharge summaries are still sent to GPs by Argus Secure Messaging and fax.

Parkville Connect portal

Parkville Connect provides external health professional access to the shared Electronic Medical Record at the Royal Melbourne Hospital, the Royal Children’s Hospital, the Royal Women’s Hospital and Peter MacCallum Cancer Centre.

Parkville Connect allows GPs and other health professionals to gain secure access to:

  • Patient information, such as upcoming Specialist Clinics (Outpatients) appointments
  • Discharge summaries
  • Specialist Clinics (Outpatients)
  • Progress notes
  • Allergies
  • Current medications

GPs can view records for patients who have nominated their GP practice at the RMH.

For patients who are attending a GP practice temporarily, relevant information for that patient can be released to Parkville Connect for viewing as per the usual information request process if the practice is registered for Parkville Connect.

If you are registered to use Parkville Connect, you can request patient information be released to Parkville Connect by completing the Consent - Parkville Connect form and faxing it to Health Information Services.

Register for Parkville Connect

Make sure all your practice information is up to date in the National Health Services Directory (NHSD) as we use this to verify all details. We recommend all clinicians are included when registering your practice.

Visit Parkville Connect to register your practice.

Direct any enquiries to support@parkvilleconnect.org.au

Secure messaging & faxing

The RMH sends most correspondence by Argus Secure Messaging including inpatient and Emergency Department discharge summaries and Specialist Clinics (Outpatients) letters. If your practice does not use Argus Secure Messaging, this correspondence is sent by fax.

If your practice would like to receive correspondence from the RMH electronically, you need to subscribe to Argus Secure Messaging.

Not your patient? Changed your practice details?

If you receive correspondence for a patient that does not attend your practice, let us know either by email or fax to GP Liaison.

If any details for your practice change (for example, phone, fax, address or providers), contact the National Health Services Directory (NHSD) to update your details.

Links & documents

HealthPathways Melbourne
HealthPathways offers clinicians locally agreed information to make the right decisions together with patients, at the point of care.
Parkville Connect
Parkville Connect is a secure web-based portal providing General Practitioners (GPs), specialists and other healthcare professionals with information in the Parkville electronic medical record (EMR).
Argus Secure Messaging
Securely communicate confidential patient information quickly and reliably.
The RMH GP Referral Form (37KB - docx document)
Are you a GP looking for advice in an emergency?

Are you a GP looking for some clinical advice about a patient who might need to come to Emergency or want to flag a patient who is on their way to Emergency?

Contact our Doctor at Triage on (03) 9342 4801

Contact us
GP Liaison
Mon-Thu 9am-5pm
(03) 8387 2161
GP Liaison
(03) 8387 2222
GP Liaison
The RMH Royal Park
34-54 Poplar Rd, Parkville, Victoria
Specialist Clinics (Outpatients)
Mon-Fri 8am-5pm
(03) 9342 4234
For GP referrals
Health Information Services
(03) 9342 8008
The RMH Elizabeth St
Level 5
635 Elizabeth St, Melbourne, Victoria
Parkville Connect
Support & enquiries
Related pages
COVID-19 Infusion Clinic

We provide care to patients who need new or ongoing treatment while COVID-19 positive. 

Patients need a referral from their GP or treating doctor to access this service.

Last updated 21 September 2023