For GPs

Located at the RMH Royal Park, the GP Liaison service works across all areas of the RMH to improve communication and collaboration with community based providers.

Some of the activities we are involved in include:

• Improving communication with GPs through Specialist Clinics (Outpatients) letters, discharge summaries and promoting the use of Parkville Connect for GPs to view relevant information in their patient’s electronic medical record
• Advocating for the needs of general practice when planning new services or programs and ensuring that new initiatives are communicated to general practice in a timely manner
• Assisting GPs and other community based primary care services to access appropriate services (inpatient, specialist clinics, emergency) for their patients by responding to phone and email enquiries

HealthPathways

HealthPathways Melbourne offers clinicians locally agreed information to make the right decisions together with patients, at the point of care.

The pathways are designed primarily for general practice teams, but are also available to specialists, allied health professionals, and other health professionals in your region.

In this section

• Requesting patient information
• My Health Record
• Parkville Connect portal
• Secure messaging & faxing

Requesting patient information

Patient information may be available through My Health Record or Health Hub.

If not, you may request patient information from Health Information Services at the RMH:

• Patient information - Complete the Release of patient information request form and fax to Health Information Services
• Pathology results - GPs can receive results electronically using HealthLink or web-based AUSCARE

My Health Record

The RMH is connected to the government's My Health Record website and app and uploads inpatient discharge summaries, pathology and radiology results for all RMH patients. This does not replace our correspondence to GPs. Letters and discharge summaries are still sent to GPs by Argus Secure Messaging and fax.

Parkville Connect portal

Parkville Connect provides external health professional access to the shared Electronic Medical Record at the Royal Melbourne Hospital, the Royal Children’s Hospital, the Royal Women’s Hospital and Peter MacCallum Cancer Centre.

Parkville Connect allows GPs and other health professionals to gain secure access to:

• Patient information, such as upcoming Specialist Clinics (Outpatients) appointments
• Discharge summaries
• Specialist Clinics (Outpatients)
• Progress notes
• Allergies
• Current medications

GPs can view records for patients who have nominated their GP practice at the RMH.

For patients who are attending a GP practice temporarily, relevant information for that patient can be released to Parkville Connect for viewing as per the usual information request process if the practice is registered for Parkville Connect.

If you are registered to use Parkville Connect, you can request patient information be released to Parkville Connect by completing the Consent - Parkville Connect form and faxing it to Health Information Services.

Secure messaging & faxing

The RMH sends most correspondence by Argus Secure Messaging including inpatient and Emergency Department discharge summaries and Specialist Clinics (Outpatients) letters. If your practice does not use Argus Secure Messaging, this correspondence is sent by fax. 

If your practice would like to receive correspondence from the RMH electronically, you need to subscribe to Argus Secure Messaging.

Not your patient? Changed your practice details?

If you receive correspondence for a patient that does not attend your practice, let us know either by email or fax to GP Liaison.

If any details for your practice change (for example, phone, fax, address or providers), contact the National Health Services Directory (NHSD) to update your details.

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