We assess a person’s physical, social, emotional and cognitive needs to find out if they qualify for government-funded aged care services.
Key points
- An Aged Care Assessment is needed for people to access transition care programs or residential aged care
- Aged Care Assessments also help link people to community services
- Clients can ask for a referral from their GP, healthcare provider, or directly from the My Aged Care telephone hotline
What we do
An aged care assessment looks at whether a person is eligible for government-funded aged care services by asking about at their health, wellbeing and support needs.
Start the process by visiting My Aged Care or calling 1800 200 422.
What to expect during the assessment
The assessment is carried out by trained professionals to find out about how well a person can manage everyday tasks, such as showering, getting dressed or taking their medications.
Usually, the assessment will take place in the comfort of your home. You can have a family member or carer with you for support.
If you prefer to speak in a language other than English, we can arrange an interpreter.
Who we work with
The Royal Melbourne Hospital works with other local health services to provide aged care assessments to our community. This means you may be contacted by staff from the RMH or from Austin Health, Northern Health, St Vincent’s Hospital Melbourne or Western Health.
Which government services are included?
The assessment will determine if you are eligible for government-funded aged care services. You may be approved for a variety of services and programs, including:
Who can use our service
People over the age of 65 and Aboriginal and/or Torres Strait Islander peoples over the age of 50 can have an Aged Care Assessment.
People experiencing homelessness may also be eligible if they have no alternative pathway.
Our catchment area
The RMH and the health services we work with service the VIC1 region in north and western metro Melbourne.
This includes the local government areas of:
- Banyule
- Brimbank
- Darebin
- Hobsons Bay
- Hume
- Maribyrnong
- Melbourne
- Melton
- Moonee Valley
- Moreland
- Nillumbik
- Whittlesea
- Wyndham
- Yarra
Referrals
To access these services, you must first contact My Aged Care to check your eligibility and ask for an assessment.
Visit the My Aged Care website or call 1800 200 422.
Existing client enquiries
The RMH Aged Care Assessment team is available to help with questions about existing clients who have been directed to our service by My Aged Care.
Call (03) 8387 2129 to discuss existing referrals.
How to give feedback
The Aged Care Assessment service welcomes your feedback. To give feedback or make a complaint, visit:
Level 1 Building 1
34-54 Poplar Rd, Parkville, Victoria
Ready for your Telehealth appointment?
Join the waiting room 5 to 10 minutes before your appointment time. This will let your clinician know that you are ready for your Telehealth call to start.