How to start
You can connect using a desktop computer, laptop, tablet, or smartphone (such as iPhone or Samsung) with stable internet connection, and Chrome or Safari internet browser.
Remember, you will start the video-call at your appointment time typing your full name, last name, and phone number in the designated fields. Please, stay on the same page when ‘on-hold’ to receive updates and to see when your specialist is online.
If need, run an automatic equipment check anytime in the days leading up to your Telehealth appointment using the button below. This quick test will verify that your device is able to conduct an online video consultation.
Automatic equipment check
If you are having technical issues on the day of your appointment (for example you can't connect) please contact the Telehealth Unit on (03) 9342 8670 (8:00 to 16:30). And if you are disconnected at any point of your video consultation, simply start the video-call again.