Get help

Options for help

If you need help in preparation for your appointment, call the Telehealth team.

If you have technical issues on the day of your appointment, call the Telehealth team.

If you are disconnected at any point of your video call, start the video call again.

You can also schedule a guided test call at least three days in advance of your appointment. We will call you and guide you through the process to ensure your equipment is working correctly and you are comfortable using the technology.

Who else can join your video call

Your GP

If your appointment involves your GP or local healthcare professional, you need to book a corresponding appointment with them at the same time as your RMH Telehealth appointment. 

Your family or carers

Family members or carers can also attend video call appointments.

They simply start a video call just like patients and enter the patients’ details (name and last name) along with their name and role (for example, John Smith mother Sarah).

Once online, a receptionist will be able to join both patient and carer’s calls together before the clinician begins the consult.

RMH interpreters

The RMH offers a video interpreter service for Telehealth video call appointments.

This can be requested when a new appointment is booked for you by calling Specialist Clinics (Outpatients) on (03) 9342 7393. All subsequent appointments will have an interpreter arranged.

We also have guides for Telehealth video calls in languages other than English.

Find out more about our Transcultural & Interpreter Services.