Help and troubleshooting for Telehealth

Before your appointment

Check that you are ready for your appointment:

• Run an equipment check (precall)
• Book a guided test call with our Telehealth team at least 3 days ahead. Our Telehealth team will call you and check your device works.

During your appointment

If your call drops out or won't connect:

• Check your internet connection
• Close other apps or browser tabs that are using your camera or microphone
• Refresh the page and rejoin using your original link

Still stuck?

See our Telehealth troubleshooting guide or contact the Telehealth team: