Get ready for your Telehealth video call appointment ahead of time.

What you need


You need an appointment. Once the booking is made, you'll be able to connect to the appointment using Telehealth video call.

If your appointment involves your GP, family or carers, you'll need to book a time with them as well.

Equipment and location

To have a Telehealth video call appointment, you need a:

  • Device (desktop computer, tablet or smartphone) with a camera, speaker and microphone (built in or plugged in)
  • Stable Internet connection
  • Chrome, Safari, Edge or Opera browser
  • Quiet location to have your appointment

You can run an automatic equipment check (precall test) on your device in the days leading up to your appointment, to make sure your device is able to run a video call.

Run an automatic equipment check.

Need more help?

If you think you need more help in preparation for your appointment, you can:

We will guide you through the process to ensure your equipment is working correctly and you are comfortable with this technology.

If the test call works, you can get ready for your appointment.

If you have trouble with the test call, find out more about getting help with your call.

Get ready for your appointment

To get ready for your appointment:

  • Make sure you have any recent medical information on hand, such as your current medications list or test results
  • Make sure you are in a quiet location, free of distractions, so the clinician can hear you
  • Connect to a home or work Wi-Fi network to avoid using your mobile phone data

Start your Telehealth video call

Start your Telehealth video call just before your appointment time by selecting your service from the list below. Your Telehealth service is shown on your appointment letter.

Select your service to begin

You can also find links to Telehealth services on relevant Services & clinics pages.

Links & documents

Precall test
This quick test will check your computer, tablet or phone to ensure it can make a video call
Telehealth test call
Test Calls can be booked for patients with an upcoming Telehealth appointment. With a test call we will phone you and guide you through the video call process to ensure your device works correctly.
Tips for a healthdirect Video Call consultation (173KB - pdf document)
Telehealth video call tips
Video Call: Troubleshooting (140KB - pdf document)
Telehealth video call troubleshooting
Contact us
Telehealth Team
Mon-Fri 8am-4.30pm
The RMH Parkville
300 Grattan St, Parkville, Victoria
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Last updated 31 January 2023