Prepare for your call

What you will need

You'll need:

• a device with a camera, speaker and microphone – for example, a smartphone, tablet or computer. Make sure it's charged or plugged in
• a stable internet connection (depending on your service, Wi-Fi may be better than mobile data)
• a web browser such as Chrome, Safari, Edge or Opera – Chrome works best on a Windows computer or Android phone, while Safari is best on Apple devices
• a private, quiet space for your appointment

Arrange for a support person to attend

• Family members, support people, carers or kin can join you on the call from their own device and location, or sit with you during the appointment. Tell care team in advance if others will be joining.
• If your appointment involves your general practitioner (GP) or local healthcare professional, you will need to book a corresponding appointment with them at the same time as your Telehealth appointment.
• Let us know if you will need an interpreter or cultural support to join your Telehealth appointment with you.

Request an interpreter

You can request an interpreter by calling our specialist clinics (outpatients) when your appointment is booked:

All appointments that follow will automatically have an interpreter arranged for you.

Test your equipment

Run an equipment check (precall test) in the days before your appointment to confirm your device is ready.

On the day

• Have any recent medical information on hand – for example, your current medications, test results or questions you want to ask
• Check that your device is charged or plugged in
• Settle into a quiet, private space that is free of distractions
• Connect to a home or work Wi-Fi network to avoid using mobile data

See Join your Telehealth video call for next steps or Help and troubleshooting if you have issues connecting.