Start your Telehealth call

Can't find your service?

Check the Services and clinics page for your clinic, or call the Telehealth team:

What happens next

1. Click the link that matches your appointment type.
2. Enter your name and details when prompted.
3. You'll be added to the Telehealth waiting room and your clinician will receive a notification that you are ready.
4. Your clinician will join and your appointment will start.

Watch our video guide for step-by-step instructions on how to join a Telehealth appointment:

If other people are joining the call

You may have arranged for someone else to join your Telehealth appointment – for example, another doctor, a family member or carer.

To access the appointment from their own device:

1. Use the same appointment link to start a video call (just like patients do)
2. When prompted, enter the patient's name and last name, along with their name and role (for example, John Smith mother Sarah)
3. Once online, a receptionist will be able to join both patient and carer’s calls together before the clinician begins the consult

Let your care team know in advance if others will be joining your Telehealth call.