Our consumer and carer representatives
Information about the role of consumer and carer representatives at the Royal Melbourne Hospital and how to become involved.
https://www.thermh.org.au/about/community-partnerships/patient-consumer-experience/consumer-and-carer-representativesWe serve both a local community and broader statewide population for specialised services.
https://www.thermh.org.au/about/community-partnerships/our-communityThe Royal Melbourne Hospital (RMH) recognises that modern slavery encompasses the most serious forms of exploitation and must be stamped out in all its various forms.
https://www.thermh.org.au/about/reports-policies/modern-slavery-statementGifts, benefits and hospitality
Read the Royal Melbourne Hospital's gifts, benefits and hospitality registers.
https://www.thermh.org.au/about/reports-policies/gifts-benefits-and-hospitalityOne of the strategic goals of the Royal Melbourne Hospital is to strive for sustainability and our Environmental Sustainability Strategy 2020-25 is helping us work towards that goal.
https://www.thermh.org.au/about/reports-policies/environmental-sustainabilityRead the Royal Melbourne Hospital's Quality Accounts.
https://www.thermh.org.au/about/reports-policies/quality-accountRead the Royal Melbourne Hospital's annual reports.
https://www.thermh.org.au/about/reports-policies/annual-reportsPolicies guide our decisions and how we operate. We also create a range of documents and reports in the course of running our organisation and carrying out our functions.
https://www.thermh.org.au/about/reports-policiesOur purchase order terms and conditions
Read the Royal Melbourne Hospital's purchase order terms and conditions.
https://www.thermh.org.au/about/procurement/our-purchase-order-terms-and-conditionsWhen sourcing goods and services from the market, the Royal Melbourne Hospital is committed to following open, fair, and transparent sourcing processes.
https://www.thermh.org.au/about/procurement/procurement-policyThe Royal Melbourne Hospital aims to develop long-term partnerships with suppliers who are adaptable and innovative, who take accountability, and who can help deliver real and lasting value.
https://www.thermh.org.au/about/procurementComplaints about serious misconduct or corruption
Complaints about certain serious misconduct or corruption involving our staff or the hospital can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC).
https://www.thermh.org.au/about/reports-policies/complaints-about-serious-misconduct-or-corruptionOur nurse-to-patient ratios define the minimum number of nurses expected on a ward. These ratios help make sure our patients are provided with the best nursing care possible.
https://www.thermh.org.au/about/performance/nurse-to-patient-ratiosEvery time a wound is made during a surgical procedure there is a risk of developing an infection.
https://www.thermh.org.au/about/performance/our-key-performance-areas/surgical-site-infectionsWe collect and monitor patient experience survey results as one way to continually improve.
https://www.thermh.org.au/about/performance/our-key-performance-areas/patient-experienceHand hygiene refers to the use of soap and water or alcohol-based hand rubs and other products to clean hands.
https://www.thermh.org.au/about/performance/our-key-performance-areas/hand-hygiene-performanceHospitals measure their performance in a variety of ways. The Royal Melbourne Hospital publishes information monthly about its performance against key performance areas.
https://www.thermh.org.au/about/performanceThe You Made a Difference Awards recognise individuals or teams who build our Safety Culture, show commitment to patient care and live our values in their work.
https://www.thermh.org.au/about/you-made-a-difference-awardsWhen a loved one dies in hospital
The death of someone close to you can be very distressing, particularly when it happens in hospital.
https://www.thermh.org.au/your-care/supporting-you/when-a-loved-one-dies-in-hospitalFunction and Convention Centre
The Royal Melbourne Hospital Function and Convention Centre offers 8 versatile function rooms of varying sizes for conferences and meetings.
https://www.thermh.org.au/about/about-the-rmh/rmh-function-and-convention-centre