We provide specialist care for immigrants, refugees and travellers with a range of conditions, including infectious diseases and nutritional deficiencies.
Key points
- Specialist care for immigrants, refugees and travellers
- Provision of clinics and programs of ongoing care
- Medicare ineligible asylum seekers are provided full medical care including, pathology, diagnostic, pharmaceutical and other services in Victorian hospitals
What we do
We provide clinics and programs of ongoing care for new arrivals and asylum seekers who have varying levels of access to Medicare, work rights, housing and government assistance.
Targeted and timely health care promotes successful resettlement for refugees within Victoria.
Medicare ineligible asylum seekers are provided full medical care including, pathology, diagnostic, pharmaceutical and other services in Victorian hospitals. Patients in this category are not billed. Where appropriate they should be referred to an appropriate support or advocacy agency.
Our Refugee Health program is funded by the Department of Health, Victoria to provide support and advice to Victoria’s refugee health community and includes clinics at RMH, outreach clinics in rural Victoria, education sessions and programmatic evaluation.
Who can use our service
Newly arrived adult humanitarian entrants or clients of refugee background, or asylum seekers, who have any of the following:
- Health undertaking
- Complex health needs or mental health concerns and may need referral
- Can’t easily access a local GP
Our clinics
| Clinic name | Location | Options |
|---|---|---|
| Refugee Assessment Clinic | The RMH Parkville | Medicare |
Our clinics
Referrals
We accept GP and specialist referrals:
- Use the RMH referral form or a template from your own system
- Complete and fax your referral to Specialist Clinics (Outpatients) on (03) 9342 4234
We do not accept email referrals.
What to include in your referral
As outlined by the Department of Health, referral requests should include:
- Patient demographic information
- Referrer demographic information
- Reason for referral
- Presenting problem
- Service(s) requested
- Required referral information specified by statewide or local referral criteria
- Current patient management
- Impact of the problem on the patient
- Name of the consultant and provider number (for Medicare clinics)
- Investigation reports related to the referral
Urgent and after-hours support
Referrals are triaged based on priority. In an emergency, patients can go to the Emergency & Trauma Service at any time.
For advice, urgent referrals and out of hours support, call The RMH Switchboard on (03) 9342 7000 to page our registrar on call.
HealthPathways Melbourne provides guidance on best practice assessment and management of common medical conditions, including when and where to refer patients.
Parkville Connect is a secure web-based portal providing GPs, specialists and other health professionals with information in the Parkville electronic medical record (EMR).
Refugee Health Fellows
The Refugee Health Fellows program exists to assist health care providers, and fellows are available by telephone. Fellows can offer assistance with diagnosis and management, and can provide information on referral pathways for refugee and asylum seeker clients.
The Department of Health in Victoria has funded the fellow positions to provide support and advice to Victoria’s refugee health community to assist with clinical care, education and triaging. There are two paediatric fellows based at the Royal Children’s Hospital, two adult health fellows at the Royal Melbourne Hospital and a refugee health fellow at Monash Health.
What to bring
Every time you come
Every time you come in for a test, day procedure, surgery or treatment, you should bring:
- Medicare card
- Health Care card (if you have one)
- Concession card (if you have one)
- Adverse drug alert card (if you have one)
- Medications you are currently taking, including any that you have bought without a prescription
- X-ray films, scans, ultrasounds or any other test results you have which are related to your procedure
- Private health insurance card (if you want to use it)
- Aids (glasses, hearing aid, walking frame)
For a clinic appointment
If you come for a clinic appointment, you should also bring:
- Your appointment letter
- Any special items listed on your letter
- Your appointment book (if relevant)
- TAC or WorkCover claim number
Interpreters and cultural support
We provide qualified, professional interpreters to help you communicate with us at any time during your stay and at your clinic appointments.
- Μάθετε περισότερα γιά διερμηνείς & υποστήριξη κουλτούρας
- Scopri di più sugli interpreti e sul supporto culturale
- Tercümanlar ve kültürel destek hakkında daha fazla bilgi edinmek için
- Tìm hiểu thêm về thông dịch viên và hỗ trợ văn hóa
- 找出更多翻译与文化支持的信息
- لمزيدٍ من المعلومات عن خدمة الترجمة الشفهية والخدمات الثقافية
Links & documents
Level 9 North
300 Grattan St, Parkville, Victoria