We provide care for patients who experience bladder and bowel continence problems of all types and degrees.
- Assessment, treatment, and management of people experiencing bladder and bowel problems
- We offer clinic and telehealth appointments, as well as home visits
- Multidisciplinary treatment by specialists in this field
What we do
Our Continence Service provides comprehensive assessment, diagnosis and management support for patients so they can manage continence independently and improve their quality of life.
We assist in the treatment and management of a range of continence problems, including but not limited to:
- Urinary incontinence
- Recurrent urinary tract infections
- Difficulty passing urine
- Frequency of urination
- Chronic diarrhoea
- Faecal incontinence
- Incontinence-associated dermatitis
We provide the following services:
- Comprehensive assessment including diagnosis of underlying issues and various medical investigations (such as uroflowmetry, bladder ultrasonography or fluoroscopic urodynamic investigation)
- Conservative management strategies such as bladder retraining, pelvic muscle rehabilitation (including biofeedback and electrical stimulation), bowel management, toileting programs, advice on use of continence aids and appliances and catheterisation techniques
- Advice on daily living with continence problems
- Applications for financial assistance for provision of continence aids
- Referral for surgery, if appropriate
- Liaising with other service providers, where needed
Our team comprises specialists in continence and aged care from different backgrounds. The team includes:
- Continence physicians
- Continence nurse advisors
- Specialist physiotherapists
What to expect at your first appointment
At your first appointment, we will:
- Complete a detailed assessment of your medical history, medications, presenting symptoms
- Discuss your goals
- Complete a urine test, bladder scan and examination
We have strong links with the Urology and Aged Care services, as well as the Young Adults Transition Service (YATS).
Who can use our service
This service is appropriate for anyone over 18 years of age who is experiencing bladder or bowel problems including urinary and faecal incontinence.
We generally see people who live in the local city council areas of Melbourne, Moreland and Hume but may accept referrals from other areas after discussion.
Direct Access Unit
We accept GP and specialist referrals:
- Use The RMH Community Services Referral Form, The RMH GP Referral Form or a template from your own system
- Complete and fax your referral to Direct Access Unit on (03) 8387 2217
DAU welcomes phone enquiries. Contact us on (03) 8387 2333 to discuss potential or existing referrals.
Referrals should include:
- Relevant clinical history
- Reason for referral
- Patient details including address, date of birth and contact phone numbers
- Your details and provider number
- Name of the consultant (for Medicare clinics)
- Investigation reports related to the referral
Referrals are triaged based on priority. In an emergency, patients can go to the Emergency & Trauma Service at any time.
For advice, urgent referrals and out of hours support, call The RMH Switchboard on (03) 9342 7000 to page our registrar on call.
We also accept self-referrals.
HealthPathways Melbourne provides guidance on best practice assessment and management of common medical conditions, including when and where to refer patients.
Parkville Connect is a secure web-based portal providing GPs, specialists and other health professionals with information in the Parkville electronic medical record (EMR).
Links & documents
For all new appointments, contact the Direct Access Unit on (03) 8387 2333
To cancel or reschedule a booked appointment, contact the Clinical Centre on (03) 8387 2194
What to bring
Every time you come
Every time you come in for a test, day procedure, surgery or treatment, you should bring:
- Medicare card
- Health Care card (if you have one)
- Concession card (if you have one)
- Adverse drug alert card (if you have one)
- Medications you are currently taking, including any that you have bought without a prescription
- X-ray films, scans, ultrasounds or any other test results you have which are related to your procedure
- Private health insurance card (if you want to use it)
- Aids (glasses, hearing aid, walking frame)
For a clinic appointment
If you come for a clinic appointment, you should also bring:
- Your appointment letter
- Any special items listed on your letter
- Your appointment book
- TAC or WorkCover claim number
Interpreters & cultural support
We provide qualified, professional interpreters to help you communicate with us at any time during your stay and at your clinic appointments.
- Μάθετε περισότερα γιά διερμηνείς & υποστήριξη κουλτούρας
- Scopri di più sugli interpreti e sul supporto culturale
- Tercümanlar ve kültürel destek hakkında daha fazla bilgi edinmek için
- Tìm hiểu thêm về thông dịch viên và hỗ trợ văn hóa
- لمزيدٍ من المعلومات عن خدمة الترجمة الشفهية والخدمات الثقافية
Ground Level Building 2
34-54 Poplar Rd, Parkville, Victoria