Our information desk staff and wayfinding volunteers can direct you to where you need to go when you arrive at the Royal Melbourne Hospital. We also have screens and signs throughout to help you navigate.
The hospital is separated into:
- Main Block
- B Block
Most wards and clinics are in the Main Block, including the areas that include "north", "east", "south" or "west" in their names.
Others may have a B after the floor number. This indicates that it is in B Block – for example the Intensive Care Unit on Level 6B.
Detours in place
One of the corridors on the ground floor of the RMH Parkville is closed to allow for works nearby. This may change the path you need to take to get to your floor or ward, and you may need to allow for more time to get there.
We apologise for the inconvenience and thank you for your patience while these works take place.
When you arrive, if you are unsure where to go, ask a staff member at the information desks or one of our friendly volunteers for assistance to find the ward or clinic you are visiting.
Do you have feedback for us?
If you have any feedback about your experience, or any other aspect of our service, you can contact us in a few ways. Visit our providing feedback page for more information.
Information desks
There are information desk is in the ground floor foyer inside the main entrance on Grattan Street, and near the RMH car park entrance. Our information staff can help answer your questions about the location of services or patients.
If the information desk is unattended, you can use the phone beside the desk for assistance or ask one of our friendly volunteers.
Our wayfinding volunteers
Our volunteers wear polo shirts and RMH lanyards. You can usually find a volunteer:
- in the ground floor foyer
- near the RMH car park information desk
- by the central main elevators and staircases on level 1 during peak times
Download our ground floor site plan for help finding your way.
There is also videos and photos available to help you find your way around the RMH Parkville. Visit our wayfinding guides to help you navigate.
Your appointment information
When you have an appointment booked at the Royal Melbourne Hospital, we will send you information telling you where to go and what to bring.
You can find this information in the Health Hub patient portal or in your appointment letter if it was mailed to you.
Digital wayfinding screens
We have digital screens mounted by the elevators on each floor and throughout the hospital. Our screens display important messages, as well as the clinics and services on that floor.
Floor decals
Our floor decals can help point you to our north, south, east or west wards or clinics.
On the ground floor, there are blue and green lines leading away from the main central elevators. Follow these lines to find our B Block and Melbourne Private Hospital.
More information on our wards at the RMH Parkville.
Entering from the main entrance at Grattan St
If you are at the main entrance (pictured) and looking for the Emergency Department, exit via Grattan St, turn left, and walk about 50m to get the entrance to the Emergency Department.
If you are arriving from the main entrance to visit a ward or attend an appointment in B Block (including the Intensive Care Unit on 6B and Wards 2B, 7B and 8B) or are heading to the car park:
- take one of the Main Centre lifts, or the stairs, to Level 1
- follow the detour signs and green and blue lines on the floor towards B Block and the car park
If you are visiting one of the wards or Specialist Clinics (Outpatients) in our Main Block (north, east, west and south):
- use the Main Centre lifts, or take the stairs, to get to the level you are visiting
- look for the signage or compass on the floor to get to your ward or area
- Examples:
- if you are going to the Specialist Clinics on Level 1 South, take a lift or the stairs to level 1, then exit the lift and look for the signs or the compass on the floor for directions to the South wing
- if you are going to Ward 9 West, take the lift or the stairs to level 9, then exit the lift and look for the signs or the compass on the floor for directions to the West wing
Entering from the RMH car park
If you are visiting the Emergency Department, attending a Specialist Clinic (outpatients) appointment, or visiting one of the wards in our Main Block (north, east, south, west):
- walk up the corridor from the car park about 20m
- when you get to the information desk, turn left
- go through the sliding doors and take one of the Melbourne Private Hospital lifts to Level 1 (street level)
- exit the lifts and follow the detour signs to your ward or appointment
To get to Emergency from the car park, follow the detour signs (above) to the Main Block, then take a lift or the stairs to the ground floor, exit to Grattan St and turn left, then walk 50m along Grattan St.
If you are visiting a ward or attending an appointment in the B Block (including the Intensive Care Unit (ICU) on 6B and Wards 2B, 7B and 8B):
- walk up the corridor from the car park about 20m
- when you get to the information desk, turn right
- follow the signs and the green line on the floor to the B Block lifts to get to the level you are visiting eg if you need to get to Ward 7B, take the lift to level 7