Patient and consumer experience

Decisions about your care

We want our patients and consumers to be involved in decisions about their care. This means that our staff will talk to you about your condition, treatment options and care planning in a way that you can understand.

We encourage you – or your carers, support people and kin – to:

• tell us what is important to you
• ask questions
• ask for an interpreter or individualised support if you need it
• use tools like the bedside whiteboard to help make this happen

Planning and improvement

We work with patients, consumers, carers and community to improve our services and better meet the needs of our always-changing community.

How you can help

• Give us feedback – we want to know about your experiences and what is important to you
• Keep an eye out for openings in our Community Advisory Committee
• Become a consumer or carer representative

Community groups

We consult with community representatives and groups to develop our strategies and plans.

We commit to partnering with and taking feedback from community groups ongoing to keep ourselves accountable.