We are committed to partnering with and empowering our patients and community so they can access the care they need, when they need it.
- Patient and consumer experience is one of our top priorities
- The RMH is committed to partnering with patients, carers and our community to improve your experience and outcomes
- Working together means the RMH can provide services that better meet your needs, both now and in the future
- Find out how to provide feedback or become involved as a consumer representative
Patient and consumer experience is one of the Royal Melbourne Hospital's (RMH's) top priorities, and we are committed to partnering with and empowering our patients and consumers.
Partnerships in care
We are committed to working with you - our patients, carers and community - to further improve your experience and outcomes.
We are a health service where patients, carers, our community and hospital staff work together as partners. We see each other as equals and treat one another with respect and trust.
Partners in your own care
We want patients and carers to be involved in decisions about their own care.
This means that our staff will inform you about your condition, treatment options and care planning in a way that you can understand. We want to know what is important to you, and to partner with you in making decisions that meet your individual needs.
Please ask us questions, ask for an interpreter or support if you need it, and use tools like the bedside whiteboard to help make this happen.
Partners in planning and improvement
We also want patients, carers and our community to be partners with us in planning and improving how we provide care and services.
If we know what is important to you and we work together, we will be able to provide services that can better meet your needs.
We know that when we work together we achieve better outcomes.
You can partner with us in planning and improvement by:
We do things The Melbourne Way. We put people first, we lead with kindness, and we achieve excellence together. We are the Royal Melbourne Hospital.