The Royal Melbourne Hospital publishes performance data on our key performance areas related to the quality of our services.
Each measure includes an explanation about why it is important, how we continue to improve and the role patients, consumers, carers and their families can play in supporting quality and safety.
Falls
The RMH collects and monitors any falls that occur during a patient stay every month. This helps us to understand who is at risk of falling while in hospital. The number of falls is given as the number for every 1,000 people staying overnight in hospital (called bed days) during that month.
The rate of falls for December 2024 was 5.36 per 1000 bed days
Find out more about our falls performance.
Pressure injuries
The RMH collects and monitors any pressure injuries that develop or are discovered during a patient stay every month. This helps us understand who is at risk of developing a pressure injury while in hospital. The number of pressure ulcers is given as the number for every 1000 people staying overnight in hospital (called bed days) during that month.
The rate of pressure injuries for December 2024 was 2.57 per 1000 bed days
Find out more about our pressure injury performance.
Hand hygiene
Hand hygiene refers to the use of soap and water or alcohol-based hand rubs to prevent the spread of infection. This is measured through an audit process, in which trained observers watch for points in time (called ‘moments’) when hand washing or cleaning with alcohol rubs ought to occur.
The percentage represents compliance with the five moments for hand hygiene.
Hand hygiene compliance rate in December 2024 was 85%.
Find out more about our hand hygiene performance.
Surgical site infections
The RMH monitors all coronary artery bypass surgery, hip and knee replacements for wound or surgical site infections in the first couple of months after surgery to ensure we have the necessary actions and strategies in place to prevent infections from occurring in the future.
Find out more about surgical site infections.
Between January - March 2020 (Quarter 3) there were zero deep surgical site infections following hip and knee arthroplasty and coronary artery bypass surgery.
Consumer & carer involvement
We ensure the experiences of consumers and their carers effectively drive improvements in safety and quality. One of the ways we achieve this is through consumer and carer representation on committees and working groups.
Find out more about how we engage consumers and carers on committees and working groups and how you can get involved.
There are 90 committees and working groups across the RMH have active consumer and carer representation as at July 2023.
Patient experience
The Victorian Healthcare Experience Survey (VHES) is a statewide survey of patient experience. We monitor the results of this survey and use this information to help improve our care and services. The data is reported each quarter, with the key measure being the Overall Care Index, with a target of 95%.
Find out more about patient experience.
The result for Adult Inpatient for July - December 2021 (Quarter 4) was 89%.