Health providers seeking patient information for continuing care may be able to access patient information via My Health Record, Health Hub, or by contacting Health Information Services.
Patients seeking access to their own records can find more information at Your medical records.
Patient information may be available through My Health Record or Health Hub.
If not, you may request patient information from the Health Information Services department at the Royal Melbourne Hospital (RMH).
Release of patient information
Health providers can request patient information directly from Health information Services if it is required for ongoing care.
Complete the Release of patient information request form and fax to Health Information Services:
Pathology results
GPs can receive results electronically using HealthLink or web-based AUSCARE.
My Health Record
The RMH is connected to the government's My Health Record website and app and where possible uploads inpatient discharge summaries, pathology and radiology results for RMH patients.
This does not replace our correspondence to GPs. Letters and discharge summaries are still sent to GPs using HealthLink and fax.
My Health Record notice to patients
The Royal Melbourne Hospital has been granted an extension of time to upload diagnostic imaging reports and pathology reports to My Health Record.
During this extension period until July 2027, some diagnostic imaging reports and pathology reports provided by the RMH will be uploaded to My Health Record. However, due to certain limitations, we are not able to upload all reports at this time.
Results will continue to be sent to the requesting healthcare provider.
CareSync Exchange
The RMH is connected to other public hospitals through CareSync Exchange.
This is a secure health information sharing system that allows clinicians to access critical patient health information at the point of care.
Secure messaging and faxing
The RMH sends most correspondence using HealthLink, including inpatient and Emergency Department discharge summaries and Specialist Clinics (Outpatients) letters.
If your practice does not use HealthLink, this correspondence is sent by fax.
Not your patient? Changed your practice details?
If you receive correspondence for a patient that does not attend your practice, let us know either by email or fax to GP Liaison.
If any details for your practice change (for example, phone, fax, address or providers), contact the contact the NHSD to update your details.
Email infosharing@mh.org.au for requests under the Family Violence Information Sharing Scheme (FVISS) and/or Child Information Sharing Scheme (CISS).