Volunteers offer a helping hand - do you want to make a difference at the Royal Melbourne Hospital?

Volunteerings helping in our Outpatients Department

We have approximately 500 volunteers working across the Royal Melbourne Hospital Volunteer Service City and Royal Park campuses.

RMH volunteers complement the care provided by our staff by generously giving their time to enhance the comfort and well-being of patients and their loved ones. They also assist with fundraising activities such as events, raffles and stalls. Funds raised by the Volunteer Service provide much needed items to benefit patient care.

Our volunteers are valued members of the team who support our patients and their family and friends, often through difficult times.

Volunteering can provide you with:

  • A knowledge that, each and every day, you are helping people
  • Social interaction and friendship with other volunteers and staff
  • An opportunity to learn new skills
  • An opportunity to give back to and be part of our community

How to apply

  1. Complete the volunteering application form  

  2. If you need a hard copy of the form please ask a volunteer guide at RMH City Campus or contact the Volunteer Service

  3. You will invited to attend an RMH Volunteer Information Session, which are held several times each year

  4. At the information session you will be asked to nominate times to attend a group interview

  5. After the interview we will complete reference checks and a police check

  6. If successful, you will be asked to attend 2 days of volunteer induction and complete supervised volunteer shifts before to starting your role

Eligibility

To be eligible to volunteer with us you need to be:

  • able to commit to a regular 4 hour shift each week for at least 12 months - holidays are of course allowed
  • willing to undergo a mandatory blood test and receive vaccinations if deemed necessary
  • willing to complete an interview and police check
  • have a willing attitude, enthusiasm and a smile
  • want to help improve the experience of our patients and their loved ones
  • committed to our organisational values of Caring, Excellence, Integrity, Respect and Unity
  • keen to support people from diverse backgrounds and older people
  • between 18 and 100 years of age

Volunteering opportunities at The Royal Melbourne Hospital

Ward Assist Roles

Providing direct support to patients, visitors and staff as part of a ward team. Ward assist volunteers support wards at:

  • RMH City Campus wards  - shorter term care for patients with acute care needs at City Campus (Grattan Street, Parkville).
  • RMH Royal Park Campus  - longer term support for patients in aged care and rehabilitation wards at Royal Park Campus (Poplar Road, Parkville).

Patient and Visitor Support Roles

Volunteers provide a number of important patient and visitor supports including:

  • Volunteer Guides
    Friendly, welcoming team who meet, greet, guide or escort and provide general assistance to patients and visitors
  • Outpatients Refreshments
    Be a friendly face offering tea and coffee or a chat to patients while they wait for their appointment.
  • Wheelchair assistance
    Providing a wheelchair transport service around the hospital for patients and visitors
  • Library Service

Take second-hand magazines & books around to wards and clinics for patients and carers to read and assist in maintaining our library of donated books and magazines.

Fundraising and Stalls - RMH Foundation

Supporting RMH Foundation fundraising through:

  • selling donated books and crafts on our stalls to raise funds to support patient care projects
  • selling tickets for RMH Home Lottery Tickets and receiving donations
  • creating craft and knitted goods that can be sold through the stall

Administration Support

Provide important background support to various departments with administration tasks such as mail-outs and data entry.

Consumer Representatives

Representing patient, consumer and carer views on how we provide our services through participating in committees, working groups, focus groups, surveys and other activities. Find out more about consumer representatives 

Specialist Roles

A number of volunteers in RMH fulfil specialist roles. Expressions of interest are sought periodically from existing volunteers. Additional interviews are completed by the local area managers prior to accepting volunteers to these roles.

  • Emergency Department volunteers
    Provide practical and emotional support to patients and their families receiving care in the Emergency Department.
  • Palliative Care   
    Supporting patients, their families and carers in the palliative care ward.
  • PARTY
    Supporting the Prevent Alcohol and Risk-related Trauma in Youth program - attendees from Secondary Schools and Juvenile Justice.
  • Pastoral care
    Support patients and their families with emotional or spiritual support.
  • Justice of the Peace
    Support service for patients and staff, certifying legal documents.
Smartsalary

Please contact us for more information if you are interested in these positions - we'd love to have you part of our volunteering team!

The RMH Volunteer Service is proudly supported by Smartsalary.