We provide specialist assessment, consultation, short-term care and referral for people experiencing a mental health crisis while in an Emergency Department.
- Our mental health clinicians are based in the Emergency Department the Royal Melbourne Hospital
- We consult with, assess, refer and offer short-term care to people experiencing a mental health crisis in the Emergency Department
- We provide this service 24 hours a day, seven days a week
What we do
Our clinicians consult with, assess, refer and offer short-term care to people of any age who are experiencing a mental health crisis when they are in the Emergency Department (ED) at the Royal Melbourne Hospital (RMH) Parkville site.
Our clinicians also provide ongoing education and training for ED staff so they can identify, assess and manage people who are at risk of self-harm and/or are experiencing a mental illness.
Mental Health and Police Response Service
Emergency Mental Health clinicians also staff the Mental Health and Police Response (MHaPR) Service.
Senior clinicians working alongside a police officer from local police stations respond to referrals from police where there is concern that a person may be mentally unwell and at risk to themselves or others. This provides timely access to specialist mental health assessment and referral for police, as well as an integrated approach between police and mental health and wellbeing services.
Who can use our service
People experiencing a mental health crisis in the Emergency Department at the RMH Parkville.
Mental health emergency
Referrals are made to our service when a person presents to Emergency in mental health crisis. Emergency Department staff follow a triage process using the Australasian Triage Rating Scale.
HealthPathways Melbourne provides guidance on best practice assessment and management of common medical conditions, including when and where to refer patients.
Parkville Connect is a secure web-based portal providing GPs, specialists and other health professionals with information in the Parkville electronic medical record (EMR).