Our mental health and wellbeing services are for people with a significant level of mental disturbance, psychosocial need or risk to themselves or others due to mental illness.

In an emergency, call 000

If you are in an emergency situation where you are worried about your safety or someone else's, call 000 for an immediate response.

If you need to talk, contact Lifeline, SuicideLine or Beyond Blue.

Is your patient eligible?

As a public clinical mental health service, our services are for people with a significant level of disturbance, psychosocial need or concern regarding a risk to themselves or others as a result of a mental illness.

Some of the diagnoses we commonly treat include:

  • Schizophrenia
  • Psychosis
  • Bipolar disorder
  • Personality disorders
  • Depression or anxiety disorder
  • Eating disorders

Is your patient already using one of our services?

If your patient is currently seeing a clinician at one of our clinics and you would like to discuss treatment or care plans, we recommend you contact the appropriate local mental health service directly and ask to speak to the key clinician, Monday to Friday, 9am to 5pm.

After hours and on weekends, if your enquiry cannot wait until business hours, call our Triage service on 1300 874 243 (1300 TRIAGE).

New referrals

Call Triage on 1300 874 243 (1300 TRIAGE) to discuss a new referral.

What to expect when calling Triage

Our Triage service is usually the first point of contact for people seeking support through a clinical mental health service.

Find out more
Crisis, care and treatment options

There is a range of treatment options available for people needing help in crisis or general mental health care, depending on the situation.

Find out more


Send supporting documents by fax or email

After calling Triage, you may wish to send supplementary information via fax or email:

Fax: (03) 9342 4147

Email: triagefaxreferrals@mh.org.au

Ensure that you provide the referrer's name and details for direct return contact.

Referrals related to eating disorders

If you're referring a person who may have or does have a diagnosed eating disorder, Triage is likely to request details of recent clinical investigations and testing.

Download the general practitioner/nurse practitioner referral template for eating disorders:

Referrals regarding older adults

If you're an older adult, Triage is likely to request details of recent clinical investigations and testing (generally within the last 28 days or more recent, depending on the clinical presentation).

Download the general practitioner/nurse practitioner referral template for older adults:


Better Health Channel: Mental health services
Victoria has a range of services that provide treatment, information, tools and advice on how to deal with different mental health issues.
Health.vic: Acute inpatient services
Information about acute inpatient services, which provide short-term treatment and care during an acute phase of mental illness.
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National Health Services Directory

A national directory of health services and practitioners, including GPs, pharmacists and hospitals.

Last updated 01 July 2023