Private patients

What to expect

When you tell us you have private health insurance, a Patient Liaison Officer will meet with you to ensure you are fully covered for your admission, answer any questions and ensure that all documentation related to your stay is complete.

Why do we encourage our patients to use their private health insurance?

You pay for your private health insurance and are entitled to use it to be treated as a private patient for any hospital admission.

Your decision to be admitted as a private patient allows us to bill your health fund. This is an additional source of revenue that directly benefits our health service. 

We appreciate and welcome you using your private health insurance at the RMH, as we strive to work hard to deliver quality health services to meet the increasing demands of a growing community and implement a range of programs designed to improve access to quality care.

What are the benefits to me as a private patient in a public hospital?

We are committed to providing a high standard of care and treatment to every patient. Patients with private health insurance have the choice to be treated as either a public or private patient.

Regardless of financial status, all patients receive the same quality of treatment and range of services. For patients who choose to use their private health insurance we can provide the following: 

• No out of pocket costs
• We will waive your hospital excess
• Your aftercare will be continued in our Specialist Clinics (Outpatients) as a public patient under the relevant specialty team, or your specialist’s private consulting rooms if suitable, or you will be referred to your local general practitioner
• Access to the Private Patient Liaison team to assist with any concerns you may have relating to your hospital stay and liaise directly with your health fund on your behalf

What does my private health insurance cover?

Your private health insurance covers:

• Your hospital accommodation
• Prosthetics
• Specialist and surgical costs
• Anaesthetic costs
• Pathology and medical imaging costs

If you are unsure about your level of cover or whether you are fully covered, a Patient Liaison Officer can clarify this with you before any decisions made.

What is not covered by my private health insurance?

Associated charges related to discharge medication, aids and appliances.

These charges are applicable to all public or private patients.

When to tell us you want to use private health insurance

To be admitted as a private patient or if you require any further information about using your insurance, contact a Patient Liaison Officer.