Things can change while you're waiting for medical care. That's why the Royal Melbourne Hospital (RMH) is regularly checking in with patients who are waiting for appointments with our specialists.

If you have been waiting for more than 12 months, the RMH will be getting in touch with you.

These checks help to:

  • Find out if you still need care, and if not, remove you from the list
  • Make sure we have the right contact information for you
  • Let you know that we haven't forgotten about you
  • Give you advice on how to get more urgent care if you need it

How we will contact you

As part of the audit, we'll send you a letter, and a text message to your mobile phone. The text message will ask if you still want to be on the waiting list for your specific medical specialty and clinic. You will be asked to respond within 7 days with:

  • 'Yes' if you want to stay on the list
  • 'No' if you no longer want to be on the list

For example, you might say 'No' if:

  • You have already received care somewhere else
  • Your condition has improved or you don’t need treatment for another reason

What happens if you say 'no'

If you say 'No', we'll take you off the list and you will need a new referral from your GP for future specialty appointments.

If you are on our waitlist for appointments for more than one specialty, you will receive separate text messages for each specialty. Please make sure you check the specialty before responding to the text message.

If you accidentally respond ‘No’ to the text message, please contact the RMH Waitlist Audit Team at (03) 9138 4999 or right away to fix it.

There will be a 7-day grace period between when you responded ‘No’ and when the RMH Waitlist Audit Team removes you from the list.

What happens if you don't reply

If you do not reply to our first text message within 7 days, we will send another text message and give you an extra week to respond. If we still don't hear from you after that, we will try to reach you using the contact details we have on file, including contacting your GP.

If we can't get in touch with you, we will remove you from the waiting lists you are on and send you and your listed GP a letter. If you still need care but were removed from our lists, talk to your GP for a new referral.

Removed from the list by mistake?

If you were away and could not be reached during the audit process, and you were removed from our waiting lists when you did not want to be, contact our Waitlist Audit Team at (03) 9138 4999 or

Updating your contact information

You may update your mobile number, postal address and other contact details through Health Hub.

If you don’t have a Health Hub account, or have other questions, contact our Waitlist Audit team  on (03) 9138 4999 or

Change of postal address

If you didn’t receive a letter in the mail and didn’t respond to the text message, we will still be reaching out to you directly before making any changes to your waitlist status.

Help communicating in English

National Relay Service

The National Relay Service Is an Australian Government Initiative that provides a number of options for people who are d/Deaf, hard of hearing and/or have a speech communication difficulty to make and receive phone calls.
SMS: 0423 677 767 or TTY: 1800 555 677

Translating and Interpreting Service (TIS National)

The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Contact us
Waitlist Audit Team
Specialist Clinics (Outpatients)
Mon-Fri 8am-5pm
(03) 9342 4234
For GP referrals
Health Hub on a mobile
Access your information

See upcoming appointments, medications, information about your recent hospital visits, some test results, allergies and details of your existing problems and diagnoses. You may also be able to view some doctors’ notes, change or cancel appointments.

Last updated 19 October 2023