Things can change while you're waiting for medical care. That's why we are regularly checking in with patients who are waiting for appointments with our Specialist Clinics.

If you've received a text message and are waiting for planned (elective) surgery, see Planned surgery waitlist audit.

If you have been waiting for more than 12 months for your Specialist Clinics (outpatients) appointment, the Royal Melbourne Hospital (RMH) will be getting in touch with you.

These checks help to:

  • Find out if you still need care, and if not, remove you from the list
  • Make sure we have the right contact information for you
  • Let you know that we haven't forgotten about you
  • Give you advice on how to get more urgent care if you need it
  • Inform you of the support services that are available to you

How we will contact you

We have partnered with Personify Care to streamline the waitlist audit process. Personify Care is a digital health platform used by hospitals around Australia to communicate with patients.

As part of the audit, we will send you a text message to your mobile phone asking you to complete a short survey on the Personify platform.

This survey will ask if you still want to be on the waiting list for your specific service and ask you to review your contact details.

What happens with your response

If you say ‘Yes’ to staying on the waitlist, we will be in contact with you when an appointment becomes available. We will also ask you to update your contact details.

If you say 'No' to staying on the waitlist, we will take you off the list and you will need a new referral from your GP for future appointments in that specialty.

You may receive more than one text message if you are on our waitlist for more than one specialty. Please make sure you check the name of the specialty before responding.

If you accidentally respond ‘No’ to the text message, please contact the RMH Waitlist Audit Team at (03) 9138 4999 or right away to fix it.

There will be a grace period between when you responded ‘No’ and when the RMH Waitlist Audit Team removes you from the list.

What happens if you don't reply

If you do not respond to the survey, you will receive further text message reminders, giving you extra time to respond.

If we still don't hear from you after that, we may try to reach you using the contact details we have on file, including contacting your GP.

If we can't get in touch with you, we will remove you from the waiting lists you are on and send you and your listed GP confirmation of your removal.

If you still need care but were removed from our lists, talk to your GP for a new referral.

Removed from the list by mistake?

If you were away and could not be reached during the audit process, and you were removed from our waiting lists when you did not want to be, contact our Waitlist Audit Team at (03) 9138 4999 or

Updating your contact information

You may update your mobile number, postal address and other contact details through Health Hub.

If you don’t have a Health Hub account, or have other questions, contact our Waitlist Audit team  on (03) 9138 4999 or

Learn about the Health Hub portal.

Help communicating in English

National Relay Service

The National Relay Service Is an Australian Government Initiative that provides a number of options for people who are d/Deaf, hard of hearing and/or have a speech communication difficulty to make and receive phone calls.
SMS: 0423 677 767 or TTY: 1800 555 677

Translating and Interpreting Service (TIS National)

The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Contact us
Waitlist Audit Team
Specialist Clinics (Outpatients)
Mon-Fri 8am-5pm
(03) 9342 4234
For GP referrals
Health Hub on a mobile
Access your information

See upcoming appointments, medications, information about your recent hospital visits, some test results, allergies and details of your existing problems and diagnoses. You may also be able to view some doctors’ notes, change or cancel appointments.

Last updated 05 April 2024