Things can change while you're waiting for medical care. That's why the Royal Melbourne Hospital (RMH) is regularly checking in with patients who are waiting for appointments with our specialists.
If you have been waiting for more than 12 months, the RMH will be getting in touch with you.
These checks help to:
- Find out if you still need care, and if not, remove you from the list
- Make sure we have the right contact information for you
- Let you know that we haven't forgotten about you
- Give you advice on how to get more urgent care if you need it
How we will contact you
As part of the audit, we'll send you a letter, and a text message to your mobile phone. The text message will ask if you still want to be on the waiting list for your specific medical specialty and clinic. You will be asked to respond within 7 days with:
- 'Yes' if you want to stay on the list
- 'No' if you no longer want to be on the list
For example, you might say 'No' if:
- You have already received care somewhere else
- Your condition has improved or you don’t need treatment for another reason
What happens if you say 'no'
If you say 'No', we'll take you off the list and you will need a new referral from your GP for future specialty appointments.
If you are on our waitlist for appointments for more than one specialty, you will receive separate text messages for each specialty. Please make sure you check the specialty before responding to the text message.
What happens if you don't reply
If you do not reply to our first text message within 7 days, we will send another text message and give you an extra week to respond. If we still don't hear from you after that, we will try to reach you using the contact details we have on file, including contacting your GP.
If we can't get in touch with you, we will remove you from the waiting lists you are on and send you and your listed GP a letter. If you still need care but were removed from our lists, talk to your GP for a new referral.
Updating your contact information
You may update your mobile number, postal address and other contact details through Health Hub.
Change of postal address
If you didn’t receive a letter in the mail and didn’t respond to the text message, we will still be reaching out to you directly before making any changes to your waitlist status.
Help communicating in English
The National Relay Service Is an Australian Government Initiative that provides a number of options for people who are d/Deaf, hard of hearing and/or have a speech communication difficulty to make and receive phone calls.
SMS: 0423 677 767 or TTY: 1800 555 677
The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
See upcoming appointments, medications, information about your recent hospital visits, some test results, allergies and details of your existing problems and diagnoses. You may also be able to view some doctors’ notes, change or cancel appointments.
We provide qualified, professional interpreters to help you communicate with us at any time during your stay and at your clinic appointments.
- Μάθετε περισότερα γιά διερμηνείς & υποστήριξη κουλτούρας
- Scopri di più sugli interpreti e sul supporto culturale
- Tercümanlar ve kültürel destek hakkında daha fazla bilgi edinmek için
- Tìm hiểu thêm về thông dịch viên và hỗ trợ văn hóa
- لمزيدٍ من المعلومات عن خدمة الترجمة الشفهية والخدمات الثقافية