Specialist Clinics waitlist audit

If you have been waiting for more than 12 months, the RMH will be getting in touch with you.

These checks help to:

• Find out if you still need care, and if not, remove you from the list
• Make sure we have the right contact information for you
• Let you know that we haven't forgotten about you
• Give you advice on how to get more urgent care if you need it

How we will contact you

As part of the audit, we'll send you a letter, and a text message to your mobile phone. The text message will ask if you still want to be on the waiting list for your specific medical specialty and clinic. You will be asked to respond within 7 days with:

• 'Yes' if you want to stay on the list
• 'No' if you no longer want to be on the list

For example, you might say 'No' if:

• You have already received care somewhere else
• Your condition has improved or you don’t need treatment for another reason

What happens if you say 'no'

If you say 'No', we'll take you off the list and you will need a new referral from your GP for future specialty appointments.

If you are on our waitlist for appointments for more than one specialty, you will receive separate text messages for each specialty. Please make sure you check the specialty before responding to the text message.

What happens if you don't reply

If you do not reply to our first text message within 7 days, we will send another text message and give you an extra week to respond. If we still don't hear from you after that, we will try to reach you using the contact details we have on file, including contacting your GP.

If we can't get in touch with you, we will remove you from the waiting lists you are on and send you and your listed GP a letter. If you still need care but were removed from our lists, talk to your GP for a new referral.

Updating your contact information

You may update your mobile number, postal address and other contact details through Health Hub.

If you don’t have a Health Hub account, or have other questions, contact our Waitlist Audit team  on (03) 9138 4999 or  rmh-opwaitlist@mh.org.au.

Change of postal address

If you didn’t receive a letter in the mail and didn’t respond to the text message, we will still be reaching out to you directly before making any changes to your waitlist status.

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