If you are worried about any change, talk to your nurse or doctor. If you are still concerned then we have a simple process to assist.

Your family and friends know you better than we do. Patients, families, support people and carers provide a valuable contribution to detecting deterioration and avoiding critical delays.

If you are worried about any change, talk to your nurse or doctor. If you are still concerned then we have a simple process to assist.

While you are in hospital, if you or your family, support people or friends notice something is not quite right about you and they feel worried, then we would like them to let us know. Letting us know means we can work together to make sure you receive the best possible treatment, as quickly as possible.

If you're worried, we're worried, and we would like to help you.

Doctor and patient in a consultation

What is 'if you’re worried, we're worried’?

It's a program we've implemented to help you if you and your family are worried about your care.

We strive to provide all patients with the very best care. We encourage you to talk with staff regularly to keep up to date with the treatment plan.

We know you will know your family member or friend better than us and may notice a change in the way they look, feel or in their behaviour.

If you do notice something and feel worried let us know so that we can work together to make sure they are receiving the best treatment.

The process does not take away from other opportunities to communicate with staff at regular intervals however; it is an important safety net.

We encourage you to let us know if you’re worried.

What to do if you're worried

  • Talk to your nurse and discuss your concerns
  • Talk to the nurse in charge and discuss your concerns
  • Talk to your doctor and discuss your concerns
  • If the nurses or doctor cannot resolve your concerns, then call 1800 967 743 (1800 WORRIED)

When this call is answered, a senior nurse will speak to you and assist you to resolve any issue.

Related pages
Last updated 24 November 2022