Sometimes things can go wrong in hospital.

As a patient at the RMH, you will be fully informed about the care you receive, including when things don't go according to plan.

Open disclosure is the name given to the process of communicating to you and your family if something has gone wrong.

If something does go wrong during your stay, your doctor (or another senior member of staff who has cared for you) will apologise for the error, explain what has happened, what is being done about it, and also the steps being taken to prevent it happening again.

VIDS Nurse Cath caring for patient with COVID-19
Nurse Cath caring for patient with COVID-19

What matters to you, matters to us

Find out more about how we work with you to keep you safe while you’re in hospital.

Last updated 20 December 2022