We want your time with us to be as positive and comfortable as possible. Our vision is to ensure every patient or consumer receives the right treatment at the right time in a safe environment.

We provide a range of support to assist patients, consumers, families and carers to access services at the Royal Melbourne Hospital.

Hospital care

Coming to hospital can be a stressful time for many people. Knowing as much as possible about what to expect can make you feel more comfortable.

Ongoing care

We work with you and your family or carers to set goals for what you want to achieve from your stay in hospital.

Community care

We deliver more than 50 healthcare services in the community and in people's homes, across Melbourne and regional Victoria.

Providing feedback

We welcome your feedback. It helps us improve our services for everyone.

Services & clinics

At the Royal Melbourne Hospital, we offer a range of services and clinics for our patients and consumers. We support people staying in hospital, as well as people coming in for treatment or being treated in the community.

View all services & clinics

Cardiology

Diabetes & Endocrinology

Victorian Infectious Diseases Service

Victorian Tuberculosis Program

Health professionals

Research

Providing feedback form

Feedback is important to us and we are listening. It’s important that you share your feedback with us as soon as you can.

Your feedback might be a compliment, a complaint or a suggestion.

Was one of our staff particularly helpful, kind or compassionate?

You can nominate a staff member, volunteer or even a whole team for a You Made a Difference Award.

I do not want to leave my name

Title

Name

Daytime contact phone number

Street address

Suburb

Postcode

About the patient

This patient is

My date of birth

Patient's name

Patient's date of birth

If you are unsure, leave this empty

Where was the patient?

What area of the hospital was the patient staying in? Emergency Department (ED), a ward, an outpatients clinic, a non-clinical service or somewhere else?

My feedback

My feedback is a

You can choose complaint, compliment or suggestion

Details

Would you like us to contact you?

What would have made a difference in this situation?

Thank you for your feedback

Your request has been sent to our Consumer Liaison team. If you chose to be contacted, a team member will respond to you as soon as possible.

We pass on compliments immediately.

We aim to resolve complaints within 35 days.

Last updated 08 February 2023

Consumer Liaison

consumerliaison@mh.org.au

Phone

(03) 9342 7806

Address

The RMH Parkville
300 Grattan St, Parkville, Victoria

Get directions

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Last updated 08 February 2023