Over time, demand for our specialists clinics has increased, so we have a process for managing appointments.

Find out how we process a referral from your doctor, how you receive follow up outpatient appointments,and how we let you know when your appointment will be.

Make sure your referral has the information we need

If you have been referred to our specialist clinics we will either:

  • accept the referral - if all the information we need is included in the referral. We will send a letter to your referring doctor you that your referral has been accepted
  • decline the referral - if all the information we need is not supplied. We will send a letter to your referring doctor to let them know. Your GP can send in another referral with all the updated information we need

Set your appointment date

If we have accepted your referral to one of our services:

  • our doctors will determine the urgency of your referral (this is known as "triaging") to figure out how soon you should be seen
  • we will add you to our booking list and will confirm this by sending you a letter
  • we treat patients in turn, but patients who are more urgent will be seen sooner than other patients
  • we give you an appointment date when a time becomes available

Set follow up appointments

Once you've seen one of our doctors, you may need to have a review appointment scheduled:

  • you will not receive your next appointment date, but you will added to our booking list
  • we treat patients in turn, but patients who are more urgent will be seen sooner than other patients

Booking timeframes

  • Generally all new or review appointments are booked closer to the time of appointment.
  • For urgent appointments due in under two weeks we will call you.
  • For non-urgent appointments we book these around 6 weeks ahead and will send you a letter with the appointment details.
  • If you are expecting an appointment within the next 6 weeks and have not received notification please call (03) 9342 7393.

Questions about your appointment

If you have questions, you can call us on (03) 9342 7393. During busy times, you may be placed in a call queue.

Save yourself time and use this online form to change or cancel your appointment.

Construction works at our growing hospital

Works are in progress in our Outpatients area at our City Campus to help us grow our services so that we can continue to provide great care.

While these works take place, you may notice that some parts of the hospital will look a little different to normal.

You may also notice some disruptions, such as noise and vibration in areas where construction is taking place.

Thank you for your patience and understanding during this time. If you have any concerns please don’t hesitate to talk to a member of our team.

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