Over time, demand for our specialists clinics has increased. This page explains how we process referrals received from your doctor and how you would receive any follow up outpatient appointments. It also explains how we let you know when your appointment will be.

Receiving a referral from your doctor

Making sure your referral has the information we need

If you have been referred to our specialist clinics we will either:

  • accept the referral - if all the information we need is included in the referral. We will send a letter to you and your GP informing you that your referral has been accepted
  • decline the referral - if all the information we need is not supplied. We will send a letter to you and your GP to let you know. Your GP can send in another referral with all the updated information we need

Your appointment date

If we have accepted your referral to one of our services:

  • our doctors will determine the urgency of your referral (this is known as "triaging") to figure out how soon you should be seen
  • we will add you to our booking list and will confirm this by sending you a letter
  • we treat patients in turn, but patients who are more urgent will be seen sooner than other patients
  • we give you an appointment date when a time becomes available

Follow up appointments

Once you've seen one of our doctors, you may need to have a review appointment scheduled:

  • you will not receive your next appointment date, but you will added to our booking list
  • we treat patients in turn, but patients who are more urgent will be seen sooner than other patients

If your appointment

  • is due within 6 months - we will contact you soon after your visit to offer you an appointment time
  • is more than 6 months away - we won't contact you until bookings for that period of time open

Questions about your appointment

If you have questions, you can call us on (03) 9342 7393. During busy times, you may be placed in a call queue.

Save yourself time and use this online form to change or cancel your appointment.

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