Compliment, suggestion or complaint brochure
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We welcome your feedback as it helps us improve our services.
If you have any feedback about your experience or any other aspect of our service, you can contact us a number of ways. Your feedback might be a compliment, a complaint or a suggestion. Whatever it is, your feedback is important and we are listening. It’s important that you share your feedback with us as soon as you can.
There are a number of ways that you can contact our Consumer Liaison team:
Suggestion boxes are located:
You can contact us using the National Relay Service
Your feedback is important to us as it helps us to improve our services. No matter what your feedback is, or how you provide it, we are listening.
If you are giving a compliment, we will ensure this reaches the area you are referring to. You can also nominate a staff member, volunteer or team for a You Made a Difference Award.
If your feedback is a formal complaint made via our Consumer Liaison team, we aim to resolve most of these within 35 days. We are happy to respond to you about your issues, or you can remain anonymous. It's up to you.
Find out more about what we've done in response to your feedback.
Any problem is usually best solved within The Royal Melbourne Hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.
Complaints about certain serious misconduct or corruption involving our staff or the hospital itself can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC).
Find out more about making a protected disclosure complaint.