If you have any feedback about your stay or any other aspect of our service, you can contact us a number of ways. We are happy to respond to you about your issues, or you can remain anonymous. It's up to you.
If you are giving a compliment, we will ensure this reaches the area you are referring to. You can also nominate a staff member, volunteer or team for a You Made a Difference Award. If your feedback is a formal complaint, we aim to resolve most of these within 35 days.